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Job description

So what's the role all about?
To Support PA Housing ICT Department in the delivery of ICT Infrastructure, Telephony, Application and Service Delivery. Managing the ICT Service Delivery Team and ICT Trainers to effectively deliver high quality IT services.

This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed.

Some of the key tasks and responsibilities include:
  • Provide 1st/2nd and 3rd line technical support, troubleshoot all ICT related issues quickly and effectively.
  • Day to day management of a Service Delivery team based in Leicester and Walton-on-Thames.
  • Become an advocate for Continual Service Improvement and evolve the service to enhance ICT excellence.
  • Out of hours support
  • Ensure ICT KPI's and SLA's are met
  • Design and produce Management Information, including dashboards, KPI reports and service performance metrics, to illustrate service and support senior decision making.


To be successful in this role, we'd be looking for the following...

Skills/Qualifications Essential Desirable Educated to at least Hon in an IT related discipline
Yes ITIL Yes
SDI
Yes Microsoft Windows Server and Server Virtualisation (VMWARE& Citrix Xen App). Understanding of SAN architecture. Yes
Active Directory, GPO's, DHCP, TCP/IP and DNS configuration Yes
Microsoft Exchange 365. 2010 and above Yes
Proven experience in working and supporting in an ICT environment as a Service Delivery Manager Yes

Please refer to the attached job

description to find out more...

What's in it for you?

Salary - £46,814 per annum

Hybrid working - This role permits you to work from home 2/3 days per week. You may be required in the office more during your probation period.

Holidays - Starting at 26 days plus bank holidays with an increase of 3 days (pro rata for part time staff) after completion of 3 years' service.

Flexible working - You can work flexibly in terms of your work pattern and location, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others.

Wellbeing initiative - We have a wellbeing team who offer all sorts of initiatives with your health and wellbeing in mind. Anything from gardening tips to yoga, desk stretch and Zumba. We also offer a self-referral service to Money Advice Plus (MAP) to support with any holistic debt, budgeting, and welfare benefit advice, and we pick up the cost for this service. Plus, an employee helpline if you need a little extra support.

Performance Related Pay - We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues.

Pension - We have two schemes one with the Social Housing Pension Scheme and the other with Aegon. In both schemes you can elect to pay between 3% and 5% of your pensionable salary each month and we will make a contribution of double your percentage. However, the maximum amount we will pay is 10%.

Your development - We want you to be the best that you can and to go on to succeed in whatever role suits you. With that in mind, your development is close to our hearts, so we offer rewards for your professional development because we care about you doing well.

We also offer a Health Cash Plan, Bike 2 Work Scheme, Flu Vaccination, Long Service Awards, Interest Free Loan and Perkbox discounts.

& much more! Check out our handy benefits flyer

to see what else we can offer you!

& much more! Check out our handy benefits flyer

to see what else we can offer you!

Our EDI Policy:

At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age.

At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers.

As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website.

Equality, diversity and inclusion | PA Housing

So who are we?

PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all.

Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders.

Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well.

Disclosure and Barring Service:

This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates.

We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email [email protected]
Industry
Psychology, Social Care
Job Sector
Information Technology
Job Position
Service Delivery
Estimated Salary
£46,814.00 / year
City/Town
Leicester
Postal Code
LE2 7EA
Address
Bede Island Rd, Leicester LE2 7EA, UK
Location
Leicester
Post date
Closing date
Reference Number
000248

Learn more about PA Housing

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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