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Job description

As Head of Product you will:

  • Lead the product management community across HMRC building capability and professionalism

  • Support the vision, roadmaps and delivery of digital products and services within HMRC

  • Work with Lead Product Managers, Product Managers and Heads of Profession to embed a user-centric and outcome-focussed culture across CDIO and HMRC

  • Coach and mentor all product managers in best practice

  • Assess product manager capabilities against best practice and DDAT profiles, identifying training opportunities

  • Provide senior leadership to the Performance Analyst community, being an advocate for the profession and promoting the value of performance analytics in HMRC

  • Line manage Lead Performance Analyst

  • Promote the understanding of users' needs and champion these in the delivery of all products

  • Ensure digital products provide ROI for business streams and end users alike

  • Engage with a variety of stakeholders, flexing your style as appropriate

  • Ensure consistent use of product management tools and techniques within HMRC

  • Play an active role in the cross government product community

    We're looking for someone with strong interpersonal, leadership and strategy skills who enjoys working in an agile environment delivering end user focussed digital services.

    It's essential that you have:

  • Experience of leading a product management function delivering user centred digital products

  • Experience of working as a product manager leading a multidisciplinary team in delivering large and complex digital services

  • Expert understanding and experience of approaches to digital delivery, including; user needs analysis, service design, prototyping, devops and continuous improvement

  • Experience of engaging and influencing at a strategic level and playing a key role in setting organizational objectives

  • Experience of engaging with users and identifying how their needs are being met by products and services

  • Proven ability to develop long-term vision and objectives for digital services, being discerning and disciplined in focusing on what is important and most relevant, and able to develop this capability in others

  • Experience in developing strong stakeholder relationships, consistently delivering inspiring, engaging and meaningful messages about the future direction of digital services

  • Practical experience interpreting user data and feedback to design and implement channel shift strategies to move users from traditional to digital delivery channels

  • An understanding of new and emerging digital technologies and the opportunities they provide to improve the delivery of public services in the UK


    We'll assess you against these behaviours during the selection process:
    • Leadership
    • Communicating and Influencing

    Technical skills

    We'll assess you against these technical skills during the selection process:
    • Product Ownership
    • Strategic Ownership



  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

    If you are applying for a role in an office within a regional center location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance.

    Things you need to know


    Successful candidates must pass a disclosure and barring security check.

    Selection process details

    This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

    As part of the application process you will be asked to complete a CV and statement of suitability against which an initial sift will take place. Further details around what this will entail are listed on the application form.

    The interview will cover the Behaviours, Technical Skills and may look at Experience.

    The format of the interview is most likely to be digital due to the current COVID19 situation.

    Sift and interview dates as well as the interview location to be confirmed.

    Further Information

    Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

    A reserve list may be held for a period of 12 months from which further appointments can be made.

    Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

    Security Update

    If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

    Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

    In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland/Access NI (delete as appropriate: If location is in England will be DBS, Scotland will be Disclosure Scotland & Northern Ireland will be Access NI) on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

    Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

    A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

    HMRC transformation

    In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce. These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff. If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC's applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site. If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC. For more information please contact the vacancy holder.

    Terms and Conditions

    Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit https://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment#annual-leave


    If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

    New entrants are expected to join on the minimum of the pay band.

    Reasonable adjustment

    If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

    If you need a change to be made so that you can make your application, you should:

    Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

    Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

    Feedback will only be provided if you attend an interview or assessment.

    Nationality requirements

    Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

  • Industry
    Job Sector
    Marketing & PR
    Job Position
    Product Management
    Estimated Salary
    £62,789.00 - £78,020.00
    London, UK Show on map
    Post date
    Closing date

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