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Job description

This role is to support the Head of Office to organise and oversee the daily operations of the Belfast office including developing systems, procedures and documentation to support the continuing growth of the business.

The Role

Operations Management:

  • Liaise with key stakeholders to make decisions for operational activities and set strategic goals
  • Lead and motivate in the end to end client service delivery, ensuring the highest possible levels of service through the ongoing management, training and coaching of associates to meet current and future requirements
  • Promote and enhance a culture of Client First service within the office to ensure consistent delivery of excellent client service
  • Monitor teams performance against operational performance indicators and provide timely management information to assist decision making
  • Work with teams to identify root causes of any service short comings and/or breaches in service delivery and the work to resolve and address these
  • Ensure that standardised policies, procedures and service standards are understood and followed so that all aspects of risk management, information security, legislation and regulation are managed effectively

People Management

  • Facilitate the teams achievement of specified goals & targets
  • Works closely with HR to ensure, professional development and training standards are achieved for each team member.
  • Assist with performance management and objective setting

Relationship Management:

  • Develop and maintain strong relationships with Insurers
  • Support the development of further business opportunities through service opportunities

The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change.

The Requirements

  • Preferably educated to a degree level

  • 5 + years working in a similar role, preferably within the insurance industry

  • Holds all regulatory licences, permissions and technical or other requirements applicable under UK legislation as required

  • Excellent management and leadership skills, with a proven track record of delivering excellent levels of client service

  • Strong communication, negotiation and influencing skills

  • Ability to mentor and motivate teams to achieve productivity and engagement

  • High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives

  • Awareness of the latest available technology to support the operational functions

  • Strong skills in problem solving, planning and budgeting

  • An in-depth knowledge of operational best practice and experience of implementing processes, procedures and standards in an operational role

  • Ability to be able to deliver key company metrics and measures

  • Experience of maintaining control of and managing change

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

Job Sector
Customer Service
Job Position
Customer Service Advisor
Belfast, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Willis Towers Watson

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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