The Head of Business Design plays a key role in structuring the enterprise in terms of its business canvas, business processes, and business information. The role holder aligns strategic goals and objectives with decisions regarding products and services; partners and suppliers; organization; capabilities; and key business and IT initiatives. The primary focus is the business motivations, business operations and business analysis frameworks and related networks that link these aspects of the enterprise together. The Head of Business Design works to develop an integrated view of the enterprise using a repeatable approach, cohesive framework, and available industry standard techniques. The role holder will define what the organization should look like and how the elements of which it is comprised (i.e. its capabilities, processes, locations, employees, systems and so on) should be best arranged. This is complementary to portfolio, programme and project management, the primary objective of which is transitioning the organisation from its current state to the desired (defined and agreed) future state. Pivotal to achieving this objective is a specific and unambiguous description of the desired outcomes and outputs for members of the programme and project board who are responsible for the delivery. Key Responsibilities and Scope of role:
On behalf of the Group Technology Solutions Change Management f...
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On behalf of the Group Technology Solutions Change Management function;
Develop a business architecture strategy based on a situational awareness of various business scenarios and motivations.
Apply a structured business architecture approach and methodology for capturing the key views of the enterprise.
Capture the tactical and strategic enterprise goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance.
Describe the primary business functions of the enterprise and distinguish between customer-facing, supplier-related, business execution and business management functions.
Define the set of strategic, core and support processes that transcend functional and organizational boundaries; identify and describe external entities such as customers, suppliers, and external systems that interact with the business; and describe which people, resources and controls are involved in the processes.
Define the data shared across the enterprise and the relationships between those data.
Capture the relationships among roles, capabilities and business units, the decomposition of those business units into subunits, and the internal or external management of those units.
Work with our Change Management experts to understand and manage all opportunities, impacts and risks of any new change management initiative.
Provide data and fact led intelligence into the build of all Business Case activities required to successfully shape and obtains funding approval for all change (project/programme) initiatives.
Key Behavioural Skills:
The Head of Business Design will;
Be adept at the provision of a combination of soft skills, knowledge of business, system thinking, change management techniques, awareness in business changes in the economic environment and technology.
Possess sound understanding of business principles and concepts. This goes beyond just understanding of realisation of these concepts via business processes. It encompasses understanding of how markets influence business, what are the differentiating factors of the business, what and how values are created, and how strategy development may be supported.
Evidence the ability to think about business in a way that is abstracted from how business functions are implemented by technology.
Possess a consulting mindset, which allows Business Design to support the strategy development.
Provide design thinking, which enables synthesizing of many ideas into big-picture view that shows the connection between business intention and business action.
Be an agent for change, who uses business architecture to agitate and initiate action and challenge others via business designs and solutions, which drive requirements to the business operational and organisational structures.
Demonstrate Problem-solving Skills: Business architects are well-versed in developing architectural structures that help to identify and resolve business problems.
Demonstrate Communication Skills: Business architects are effective communicators who are able to relate structural solutions orally, graphically and in writing.
Demonstrate Teamwork Spirit: Business architects work efficiently with various management personnel.
Focus on our values:
Innovate, take bold steps forward
Stand up for what's right
Question convention and stay curious
Use expertise to deliver on promises
Persevere to get the right outcome
Act with focus and care
Collaborate, learn from experience, and adapt
Share openly and transparently
Listen, to include new perspectives
Green Belt on Lean SixSigma,
Solid knowledge of business and information technology. A degree in business management, marketing or accounting,
In depth experience and knowledge of Architecture Frameworks (Zachman, TOGAF) is essential.
Certifications from recognized professional bodies such as the Business Architecture Guild
Experience and working knowledge in; large-scale, cross-functional processes and systems: supply chain management, enterprise resource planning (ERP), finance, or customer resource management (CRM),
A broad, enterprise-wide view of a mature business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance,
The ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies,
The ability to apply architectural principles to business solutions,
The ability to assimilate and correlate disconnected documentation and drawings, and articulate their collective relevance to the organization and to high-priority business issues,
Experience using model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business,
The ability to visualize and create high-level models that can be used in future analysis to extend and mature the business architecture,
Extensive experience planning and deploying both business and IT initiatives,
Experience modeling business processes using a variety of tools and techniques,
Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations,
The ability to act as liaison conveying information needs of the business to IT and data constraints to the business; applies equal conveyance regarding business strategy and IT strategy, business processes and work flow automation, business initiatives and IT initiatives, and benefit realization and service delivery,
Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus,
Strong situational analysis and decision making abilities.
Inclusion & Diversity:
We are committed to creating an inclusive culture which embraces diversity. We promote equal opportunities and ensure that no applicant is subject to less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based on their skills, qualifications, experience and potential.
Contact the Recruitment Team
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