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Job description

German Business Administrator

Here at Old Mutual Wealth we are seeking a German Speaking Business Administrator to join our Client Services team based in Southampton.

The team is responsible for providing full administration services to external customers (policy holders, intermediaries) and internal customers (colleagues from other departments within the Company) across the Old Mutual Wealth Norway/Sweden/Germany product range of Investments.

This role is for a specialised project task particularly for the German side. Great attention to detail and experience in handling complex data is essential.

The expected closing date for this role is as above, but all positions are filled on a rolling basis. We encourage you to apply early to avoid disappointment.

Key Responsibilities and Scope of role:
Process Management
  • Provide information as requested by relevant methods internally and externally, to assist and enable company operations and effective service to customers
  • Responsible for the accuracy of completed work.
  • Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures.
  • Responsible for the completion of administrative tasks in the relevant area.
  • Ensure personal statistics are up to date and accurate.
  • When necessary update the departmental intranet site.
  • Provide MI Stats as and when applicable.
  • Complete al...

Before you apply, we encourage you to learn more about Old Mutual Wealth

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

  • Complete all tasks in line with service standards, procedures and compliance guidelines.
  • Incorporate our group values and in accordance with departmental procedures, service standards, industry regulations and within cost and efficiency parameters.
  • Ensure that all (area) works are undertaken in a timely way, in compliance with all SLA/KPIs
  • In addition to the above, there may be some further administrative duties that you will carry out dependent upon the specific needs within business area.
Continuous Improvement
  • Champion and lead a culture of customer service excellence and continuous improvement.
  • Support, encourage and live the TCF customer principles whilst incorporating TCF initiatives.
  • Ensure that opportunities for process and service improvements are encouraged and implemented.
  • Assist with the development and monitoring of performance metrics/internal monthly scorecard for the team, and use these to drive and improve performance, drive out costs, add value, and improve customer service.
  • Work with other Project teams to seamlessly integrate new activities.
  • Focus on developing and implementing and sharing best practice.
Self-Management
  • Responsible and accountable for own personal development ie. prepare and actively operate personal training/development plans.
Team Membership
  • Focus on developing, implementing and sharing best practices.
  • Contribute to the development of team strategy and objectives ie team members, reviews, appraisals etc.
  • Recognise the importance of working together as a team to maximise team, department and company results.

Key Behavioural Skills:
Focus on our values:

Pioneering:
  • Innovate, take bold steps forward
  • Stand up for what's right
  • Question convention and stay curious

Dependable:

  • Use expertise to deliver on promises
  • Persevere to get the right outcome
  • Act with focus and care

Stronger together:
  • Collaborate, learn from experience, and adapt
  • Share openly and transparently
  • Listen, to include new perspectives

Qualifications required:
Advanced level written and verbal communication skills in the language in German is essential.
Knowledge, Skills & Experience:
  • Excellent Excel skills, and preferably experience with Access databases required.
  • This role is for a specialised project task particularly for the German side. Great attention to detail and experience in handling complex data is essential.
  • Previous project experience is desirable but not essential.

Inclusion & Diversity:

We are committed to creating an inclusive culture which embraces diversity. We promote equal opportunities and ensure that no applicant is subject to less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based on their skills, qualifications, experience and potential.

Contact the Recruitment Team

If you have a specific question about any of our vacancies please get in touch.

Telephone: 02380 726939 Option 6
Email: recruitment@quilter.com

Job Sector
Admin, Secretarial & PA
Job Position
Administrator
City/Town
Southampton
Address
Southampton, UK Show on map
Post date
Closing date

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