Every member of our Foreign Exchange International Payments Team is an experienced listener and a business expert. We haven't become the world's largest card issuer by selling more cards, but by understanding and helping small, medium and large businesses overcome the challenges they face every day. We're partners who know that our collective success depends on yours.
Right now we have a fantastic opportunity for a Band 30 Account Manager within our FX Early Engagement team. This role sits within the Corporate Account Sales team and will carry responsibility for ensuring effective strategies and behaviours are being deployed to realise annual revenue and retention on a portfolio of both new customers and early tenure existing customers.
Make an impact on our business and the business world.
With a positive attitude in everything you do and every relationship you build, you'll also be resilient, driven, a self-starter and inspired by a good challenge. Our industry is constantly moving, so we adapt quickly, always motivated to stay ahead of the game. It's an exciting environment, but you'll need the ambition and drive to take hold of every opportunity, and go further as an individual.
Great opportunities don't come without great responsibilities. As an integral part of the team you will:
- Revenue & Volume Targets - Manage a portfolio of approx 250 early tenure and new SME Clients through sales of products and services which address customers' business needs by executing a plan to grow Share of Wallet (SOW) FX spend to meet/exceed business targets
- Retention - Retain Client SOW by understanding the competitive landscape and cross-sell products to protect against the threat of competition as well maintaining a high contact strategy
- Relationship Building - Build strong relationships across Senior Level customer contacts in order to retain business and seek expansion opportunities
- Account Management - Responsible for all areas of account management, including understanding clients' business needs, resolving issues in a timely manner; understand competitor solutions the client is using as well as the clients' developing needs - being able match customer needs to our product/service range
- Teamwork & Leadership - Drive initiatives across the team to meet and exceed business targets. Collaborate closely with acquisition teams to maintain client expectations and drive results.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Qualifications
Are you up for the challenge?
These are the qualifications we're looking for:
- Strong analytical skills required to assess portfolio performance
- Good Sales/relationship management experience preferred
- Applicable understanding of FX and economic influences driving the market desirable
- Advanced MS Office Skills including excel
- Excellent Communication Skills and interpersonal skills
- Superior Time & Task Management
- Exceptional Customer Service focus
- Operational /Banking/Back office/SWIFT payment and processing knowledge preferred but not essential
- FX & International Payments experience preferred but not essential.
- Keen interest & desire in forging a career within Financial Services (if newly graduated).
Why American Express?
Talk to our people and you'll find out what we're really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you'll hear. It's our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world including recognition amongst the World's Best Multinational Workplaces by Great Place to Work and Glassdoor's 2017 Best Places to Work. If you're ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on firstname.lastname@example.org or 00800 83 000038 (for Russia based candidates 810 800 83 000038).