The role of Project Manager is to project manage, support and ensure successful delivery of client installations and renewals on our Benefits Marketplace benefits enrolment, choice and administration system. Project Managers also have solid knowledge and experience in employee benefit delivery, market awareness and involvement in new business activities.
Ensure an efficient, professional service is provided to meet all client/employees' needs and to promote the Willis Towers Watson brand.
Take overall responsibility for an agreed set of client implementation and renewal projects.
Utilise knowledge of business and systems - especially Benefits Marketplace - to ensure a smooth administration implementation.
Utilise WTW project management methodologies and toolkit to deliver project.
Ensure that all delivery agreements and project performance standards are met.
Identify project risks and mitigations.
Scope and project manage any special projects as required.
Update Line Manager and Client Manager on a regular basis (or as necessary) of current client issues, threats and opportunities.
Identify areas where the service to clients could be improved and/or expanded.
Ensure that Professional Excellence model is used consistently to ensure high quality of work.
Use and maintenance of system documentation and procedures and project toolkit.
Maintain market awareness.
Understand your role and how it interacts with the Client Management, Consulting, Configuration, Broking, and Administration teams.
Foster a collaborative working environment across the project teams. Encourage teamwork by sharing knowledge, ideas and solutions
Participate, if asked, in the recruitment and selection process, the career development review process and training of associates.
Liaise, as necessary with Administration Manager, Configuration Manager, Broking and Flex Consulting leads over requirements, contracts, reporting, resources, workflow and client expectations.
Ensure that project scope is controlled and managed, identifying out of scope items and raising these to the Client Manager.
Sound knowledge of employees benefits, data and interfaces (payroll, HR, benefit provider reporting), benefit systems, outsourced operations.
Assist with the production of proposals.
Participate in new business presentations as required.
Educated to degree level standard or equivalent.
Project management qualification desirable.
Proven experience leading and project managing client benefit system implementations desirable, or equivalent in similar industry.
Proven interpersonal skills, to include communication and negotiation with large corporate clients.
Self-motivated and ability to work on own and to tight timescales.
Strong problem solving skills
Benefits, flex and legislative knowledge are an advantage.
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