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Job description

This is exciting opportunity to work within a growing administration team. This role is the key in administration of employee, client and benefit provider queries/reports in relation to flexible benefit schemes. This role would ideally suit someone who has experienced in a benefits administration role or experienced with data analysis.

The role:

  • Monthly payroll/provider processing
  • Data analysis in excel using formulas
  • Data Processing of new joiner information
  • Respond to Mailbox enquires daily
  • Deal with queries and requests using in-house system
  • Work collaboratively with colleagues by sharing knowledge, ideas & solutions
  • Identify areas where the service to clients/members could be improved
  • Ensure deadlines and targets/service level agreements are meet through effective planning
  • Assist in more complex / project work when required e.g. annual scheme renewal
  • Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
  • Develop a strong knowledge of clients' flexible benefits schemes and requirements
  • Undertake both enrolment and on-going administration of client benefit data
  • Communicate effectively with clients/members via email and telephone
  • Ensure timely completion of timesheets.

The requirements:

  • Demonstrates strong communication skills, both written and verbal and able to articulately adapt style for various purposes and audiences
  • Computer literacy of Microsoft Office software, in particular Word and Excel - advanced Excel would be an advantage
  • Able to work to a high level of accuracy
  • Good analytical and numerical reasoning skills
  • Good planning, time management and organisation skills with the ability to work to deadlines
  • Able to work well under pressure and meet targets
  • Able to work quickly, but accurately in a professional environment.
  • Able to learn quickly, use own initiative and organise own workload effectively
  • Experience in flexible benefits administration or financial services would be an advantage
  • Prepared to put in the extra effort when needed to meet challenging deadlines
  • Demonstrate a 'can do' attitude, overcoming any problems as they arise
  • Prepared to show initiative where appropriate, but equally prepared to take instructions from others where appropriate in order to contribute to projects across the whole department

Equal Opportunity Employer

Learn more about Willis Towers Watson

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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