This is exciting opportunity to work within a growing administration team. This role is the key in administration of employee, client and benefit provider queries/reports in relation to flexible benefit schemes. This role would ideally suit someone who has experienced in a benefits administration role or experienced with data analysis.
Monthly payroll/provider processing
Data analysis in excel using formulas
Data Processing of new joiner information
Respond to Mailbox enquires daily
Deal with queries and requests using in-house system
Work collaboratively with colleagues by sharing knowledge, ideas & solutions
Identify areas where the service to clients/members could be improved
Ensure deadlines and targets/service level agreements are meet through effective planning
Assist in more complex / project work when required e.g. annual scheme renewal
Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
Develop a strong knowledge of clients' flexible benefits schemes and requirements
Undertake both enrolment and on-going administration of client benefit data
Communicate effectively with clients/members via email and telephone
Ensure timely completion of timesheets.
Demonstrates strong communication skills, both written and verbal and able to articulately adapt style for various purposes and audiences
Computer literacy of Microsoft Office software, in particular Word and Excel - advanced Excel would be an advantage
Able to work to a high level of accuracy
Good analytical and numerical reasoning skills
Good planning, time management and organisation skills with the ability to work to deadlines
Able to work well under pressure and meet targets
Able to work quickly, but accurately in a professional environment.
Able to learn quickly, use own initiative and organise own workload effectively
Experience in flexible benefits administration or financial services would be an advantage
Prepared to put in the extra effort when needed to meet challenging deadlines
Demonstrate a 'can do' attitude, overcoming any problems as they arise
Prepared to show initiative where appropriate, but equally prepared to take instructions from others where appropriate in order to contribute to projects across the whole department
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