Welcome to VERCIDA website.

Skip to main content
Enable Recite to make this website accessible

0%
Profile completeness

Did you know that users who have filled in their profile details are 42 times more likely to get matched with the right employer?

security illustration Help us find the best workplace for you by sharing more about yourself. We will never disclose your information with others.

Job description


Role Responsibility
Role involves providing users front line helpdesk support and will involve performing a range of technical tasks assisting with any hardware and software issues.

Responsibilities
  • Taking approximately 20 -30 calls per day from users with technical issues, trying to resolve at first contact.
  • Logging all calls and tickets with details of user issues using Remedy Call Management system.
  • Managing your queue of tickets, making sure all tickets are updated at least once per day.
  • Resetting passwords using Active Directory.
  • Remotely accessing user's workstations to troubleshoot the issue.
  • Troubleshooting Microsoft software issues with emphasis on Outlook, Word, Excel and PowerPoint.
  • Respond efficiently to enquiries and effectively resolve any issues.
  • Escalate complex incidents to appropriate support members in line with company processes to ensure customer demands are met.
  • Evaluate and chase up escalations appropriately to ensure customer demands are met.
  • Following security processes in line with company processes and regulations.
  • Working to Service Level Agreements, such as duration to resolve the issue and average call handling time.
  • Provide a high level of customer service to internal and external customers.


The Ideal Candidate
  • Previous experience working within a customer focused environment.
  • Previous IT Desktop service experience would be advantageous, although not mandatory - but candidates should have a good understanding and working knowledge of IT desktop concepts.
  • Positive 'can do' attitude
  • Able to work under pressure
  • Enthusiastic and willing to learn.
  • Excellent telephone manner and good interpersonal skills.
  • Demonstrates an organised approach to work.
  • Demonstrates customer service to a high standard.
  • Strong attention to detail and accuracy in all work.
  • Articulate and methodical in approach
  • Basic literacy and numeracy skills.
  • Team Player


About the Company
Computacenter is Europe's leading independent IT provider, with about 15,000 employees worldwide. We work at the heart of digitalisation, advising organisations on IT strategy, implementing the most appropriate technology, optimising its performance, and managing our customers' infrastructures.

Computacenter

Job Sector
Strategy & Consultancy
Job Position
Business Analyst
City/Town
London
Address
London, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Computacenter

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

Other jobs in Technology and Electronics

Senior Dev Ops Engineer

Software Engineer
Nottingham, UK

posted 4 weeks ago

Data Developer

Software Developer
Nottingham, UK

posted 4 weeks ago

You will receive an email with link to reset your password.

Enter your new password