The Change Manager will play a key role in the Reinsurance Division of Investment, Risk and Reinsurance, Willis Re, delivering change initiatives meet intended objectives on time and on budget through effective and successful employee adoption and usage. Initial focus will be leading change management and change adoption delivery of an established programme of work to develop and deliver a digital reinsurance placement platform across our organisation.
This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organisation structures. The primary responsibility will be creating and implementing change management plans that maximise employee adoption and usage and minimise resistance. The Change Manager will work to drive faster adoption, higher ultimate utilisation of and proficiency with the changes that impact employees. These improvements will increase benefit realisation, value creation, return on investment and the achievement of results and outcomes.
While the Change Manager may or may not have supervisory responsibility, this person will need to network and liaise effectively across the Willis Re organisation in order to succeed. The Change Manager will act as a coach for senior leaders and executives in helping them fulfill the role of change leader/advocate. The Change Manager will also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions. The Change Manager will also work as part of project teams and own the integration of change management activities as part of project delivery.
Build and own operational implementation plans
Support communication efforts and the design, development, delivery and management of communications.
Conduct impact analyses, assess change readiness and identify key stakeholders.
Support training efforts
Complete change management assessments and Identify, analyse and prepare risk mitigation tactics
Identify and manage anticipated resistance
Consult and coach business teams
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Support and engage senior leaders
Coach managers and supervisors
Support organisational design and definition of roles and responsibilities
Coordinate efforts with other specialists
Evaluate and ensure business readiness
Be the Willis Re change management representative at a WTW group level
A demonstrable track record of leading organisational change delivery
Experience with large-scale organisational change efforts
Experience and knowledge of change management principles, methodologies and tools
Ability to influence others and move toward a common vision or goal
A solid understanding of how people go through a change and the change process
Exceptional communication skills, both written and verbal
Resilient and tenacious with a propensity to persevere
Ability to work effectively at all levels in an organisation
Team player and able to work collaboratively with and through others
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Flexible and adaptable; able to work in ambiguous situations
Forward looking with a holistic approach
Organised with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Acute business acumen and understanding of organisational issues and challenges
Familiarity with project management approaches, tools and phases of the project lifecycle
Change management certification or designation desired
Experience of working in globally distributed teams
(Re)Insurance broking domain knowledge
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