At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come join the team and help us make history!
The AMZL EU Engagement Manager seeks to improve the overall satisfaction and engagement of drivers on the last mile and make AMZL and our partner the preferred choice. You will be the first POC to work on driver related initiatives and to build a driver friendly culture. The Engagement Manager plays an active role in defining goals, creating a plan to achieve those goals, and driving change together with in-country teams and third parties.
This opportunity requires excellent program management, problem solving, and negotiation and communication skills. If you have demonstrated an ability to innovate for the customer and want to create the best in the world delivery experience, then come join the EU AMZL DSP Management team.
Key Job Responsibilities: - Own the voice of the DSP/Driver - Partner with local Operations and DSP Management to create a culture that puts the driver satisfaction in the focus - Become the POC for all driver related initiatives across the country, work directly with various stakeholder on the implementation and maintenance of driver related initiatives - Visit stations and engage with drivers to understand problems and improvement opportunities - Organize and attend meetings with DSPs - Liaise with DSPs to understand issues in recruiting and attrition - Monitor driver satisfaction KPI and drive actionable reports - Develop new methods to measure driver satisfaction - Run trainings for Amazon managers and DSPs to increase awareness for driver satisfaction
- 5+ years of experience in Logistics/Supply Chain program and/or account management - BA/BS degree or equivalent - Exceptional organization skills and ability to organize and manage multiple tasks simultaneously delivering multiple programs on time - Strong oral and written communication skills, as well as ability to think clearly, analyze quantitatively and problem-solve - Sound business judgment, proven ability to influence others, and strong analytical thinking skills - Experience leading and interacting with cross-functional teams - Strong executive presentation skills - Willingness to travel - Proficient with Microsoft Office - Professional fluency in English is required
- MBA degree - 7+ experience in the Logistics/Supply Chain/Program and/or account management - Previous experience leading a rapid expansion plan - Strategic entrepreneurial thinking
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