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Job description

Digital strategy, design thinking, and a customer centric mindset define success in today's business landscape. Our clients come to us with their biggest challenges and we bring a multi-disciplinary team to enable digital transformation through design and build of world-class, thoughtful solutions.

As a Centre of Excellence for Europe, the Middle East, India and Africa, our team works closely with our client-facing People Advisory Services team, providing advanced technology, analytics and consultancy support to enable large-scale organisation transformation and technology programmes. We enable business performance through Workforce Planning and Optimisation, Human Capital analytics, Diversity and Inclusion (D&I), Workforce Capability and Culture.

The opportunity

We are looking to grow our Delivery HR Practice by hiring a ServiceNow HRSD Solution Architect who will play a crucial role in building out our ServiceNow capabilities and assisting with sales campaigns. You will play an integral role in driving solutions for a growing collection of key clients.

Your Key Responsibilities

  • Design and manage overall technology architecture of ServiceNow
  • Interpret customer needs, presents design concepts, and effectively communicate with project teams
  • Create and interpret journey maps, page flows, interactive task flows, wireframes, prototypes, and visual designs mock-ups
  • Maintain technology standards and roadmap
  • Develop and drive standard methods, tools across EMEIA
  • Estimate project timelines
  • Delivering sales campaigns
  • Support delivery oversight
  • QA

Skills and attributes for success
  • At least 5 years relevant experience performing in a similar capacity
  • Be an experienced ServiceNow technical/functional Architect
  • Proven sales support experience with a successful delivery track record
  • Excellent written and oral communication skills; writing and with conference-level presentation skills a plus

To qualify for the role you must have

  • Self-motivation with ability to work in a virtual environment is a must
  • Collaborative working style with the ability to work across different service lines and personalities delivering exceptional client service

Ideally, you'll also have

  • An innate curiosity to seek out solutions to challenges and the unknown
  • Ability to integrate within new and diverse teams quickly
  • Strong communication skills, both written and verbal
  • Analytical thinker and able to communicate and deliver insightful, practical and sustainable solutions
  • Creative, "out of the box" thinker


What working at EY offers

We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

Support, coaching and feedback from some of the most engaging colleagues around

Opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that's right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Apply now.
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Learn more about EY

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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