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Job description

Summary of Role

We are seeking to recruit an individual to join the
Europe, Middle East & Africa team within Reinsurance in a Pro Rata Handler
Role. This position will be based in Ipswich dealing with Associates in the Ipswich,
London and European offices on a daily basis, as well as with our clients in those
regions. Travel to London may be required at times.

The business unit handles proportional and non-proportional Non Marine
reinsurance contracts for our clients based in the Europe (including UK),
Middle East & Africa regions. This role has arisen based on the need to
ensure that we continue to have the correct level of resource and experience to
ensure that new and existing accounts are serviced to the highest of standards
in order to maintain and continue to grow our business.

The Role
Key responsibilities:

  • Analyse all technical treaty documentation received from clients
    ensuring compliance with contractual conditions and where necessary assist with
    the preparation of these documents for / with the client, resolving any queries
    where appropriate
  • Processing and monitoring of Client figures into our Eclipse system in
    line with specified key performance indicators and contractual conditions
  • Where applicable ensure prompt chasing of accounts due from clients.
  • Prepare presentations for client and markets including assisting those
    working on placement support by providing renewal information, statistics and
    any technical advice as required
  • Receive and action client's cash call instructions in a timely manner
    and communicate pertinent information as necessary to obtain prompt agreement
  • Manage and resolve queries from clients and reinsurers, seeking
    assistance as required ensuring escalation where necessary and resolution with
    minimum delay
  • Build, develop and maintain strong client, third party and reinsurer
    relationships with assigned portfolio, liaising closely with Team Leader, Client
    Service Manager and/or Operations Director along with our Overseas offices as
  • Work closely with own team to ensure effective delivery of client
    service to Willis clients
  • Ensure internal, client and market correspondence is stored on E-filing
    and necessary documents attached to Eclipse
  • Support Account and Settlement associates to ensure that all financial
    aspects are handled in a timely manner for the secure, efficient and auditable
    handling of client monies
  • Perform Second Pair Of Eyes (SPOE) checks at relevant stages in the
    process including WEM steps, ensure all sanctions touch-points are covered
  • Adhere to standard Group policies and procedures, including all applicable
    WEM and other regulatory requirements

Communications and Relationships


  • Client Service Advocate/Account Manager
  • Team colleagues
  • Peers within other Teams
  • Sales Teams in London and overseas offices where applicable


  • Clients
  • Reinsurers
  • Third Parties
  • Lloyd's/ XCS/ XIS

The Requirements


  • Educated to A level standard or relevant industry experience as a
    minimum according to the role
  • Intermediate IT skills (Microsoft Office)
  • Good Communication Skills (Written and Verbal)
  • Attention to detail
  • Ability to organise and prioritise
  • Ability to work in a team and autonomously; and general willingness to
    learn and grow
  • Ability to build strong working relationships with both brokers and
  • Good time management skills
  • Technical knowledge of reinsurance policies pertinent to your business

Conduct Risk

  • To put the interests of clients and the integrity of the market at the
    heart of the way you do business

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer
Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

Learn more about Willis Towers Watson

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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