EMEA Operations and Strategy Director | Core Operations
About the role
The Operations Director will report to the Chief Operating Officer (COO) and partner with the EMEA leadership team to align and develop the firm's Core Operations functions across the region, with particular focus on the growth of FTI's practices in Continental Europe, the Middle East and South Africa.
The role will partner with the COO to provide regional leadership to a segment of 6 functional leaders (HR, Marketing, ITG, Real Estate and Facilities, Finance and Legal) and 140 employees that provide business infrastructure and support to over 2,000 colleagues across 13 countries and 36 offices.
Stakeholder management is key to success in this role. FTI is a highly matrixed organisation and building relationships and working with cross functional and international teams is key to personal and organisational success.
What you'll do
Lead the design, planning and implementation of business strategies, plans and procedures, leading specific initiatives and supporting the COO in managing stakeholders and workflow.
Direct support of the COO
Serve as strategic advisor to the EMEA COO to enable the success of the Core Operations function across the region.
Manage and provide solutions to unblock complex operational challenges, supporting better business decisions by managing competing priorities, allocating critical tasks and solving problems for multiple stakeholders.
Partner with the COO in the FTI operating model to ensure the business is being managed and supported appropriately, including developing and delivering a plan to drive operational excellence for our client facing practitioners.
Contribute to integration strategies to support sustainable growth - both organic and acquisitive - across EMEA.
Anticipate changing business dynamics and define and address emerging and evolving business issues/needs affecting financial, infrastructure and administrative capabilities.
Cross-departmental relationships and stakeholders management
Create and maintain cross-departmental relationships partnering with senior stakeholders and business leaders to develop operational initiatives that are critical to organisational success. Bring together multiple stakeholders to drive decisions.
Connect with those reporting into FTI leaders and others across the organization to influence outcomes and to foster long-term partnerships in the region.
Connect colleagues that are working on similar initiatives, pulling together teams that require input from multiple areas within the company
Plan, lead and influence operational initiatives across EMEA.
Partner with the leadership team to define strategic priorities, identifying areas of focus and identifying metrics for success. Revisit regularly and evaluate progress.
Identify and manage ad hoc strategic plans (for example, executing key initiatives or closing any operational gaps).
Meetings & Events
Project manage leadership meeting preparation and creation of high-quality meeting materials suitable for top level executives.
Manage of meeting preparation and ensure follow up of key actions identified during meetings.
Ensure that upcoming meetings are prepared for, information is produced to a standard that allows for decisions to be made with key decision makers.
Proactively lead, manage, and set agendas for upcoming meetings to ensure that all key stakeholders can utilise the time efficiently and that objectives are achieved.
Manage the preparation of special events and ad hoc initiatives, as required.
Monitor information flow: Act as gatekeeper, make decisions and escalate to the COO in a project or decision-making process at the right moment.
Research, benchmark, analyse data, and make recommendations.
Create & update dashboards for reviewing key performance indicators.
HR & Recruitment
Review and recommend changes to organisational structure for Core Operations, identifying any gaps/needs, and defining best solutions.
Align internal processes.
Lead hiring processes for Regional Leads: defining profiles and recruitment process and screening candidates for roles reporting into the COO.
How You'll Grow
This is a great opportunity for someone proactive, and confident with experience in supporting senior leadership on ensuring efficient productivity, strategic planning, resource allocation and problem solving. You will contribute to FTI growth in EMEA and will collaborate in our business development and transformation plans.
The Operations Director will have the opportunity to partner with our senior leaders in EMEA on a wide variety of initiatives related to business growth, strategic operational decisions, and performance improvement initiatives.
Basic Qualifications and Skills
Degree level education and consulting experience with a focus on operations management, business development, corporate strategy and/or executive management.
Proven success in a project coordination role and business mindset with a focus on developing creative solutions
Excellent numeracy and analytical skills and previous experience in analytic roles.
Strong Microsoft Office skills, especially Excel and PowerPoint (essential). Experience with ThinkCell and Tableau (desirable)
Excellent interpersonal skills, including collaborative work style, problems solving and conceptual thinking skills
Executive-level communication and influence
Proactive approach to solving/completing assigned tasks
Works well with others across and up, down and across the organization
Prior experience or knowledge of professional services organization or consulting firms
Has a high tolerance for ambiguity; deals well with unexpected or adverse situations and works well under pressure
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.