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Job description

Salary: 21,169 + substantial pension and benefits GBP

The Challenge

Can you support MOD with securing some of the countries most important buildings and locations?

This is an exciting, interesting and challenging role within Government Security at high profile and technically complex Defence sites, other Government Departments and Critical National Infrastructure security programs.

Successful applicants will join a team described by industry auditors as hard working and talented individuals among the best in the business.

About Security Services Group (SSG)

SSG is a business unit within the DIO which assists the MoD and the wider Government Estate in meeting its security requirements.

SSG has over 225 staff located throughout the UK, Germany, Cyprus and Gibraltar who are responsible for the design, installation and maintenance of security systems across the MOD and Government Estate.

To find out more about SSG and our specialist role within Government and MOD please visit:
SSG welcomes applications from all communities and individuals regardless of age, sex, gender, race and religion/belief.

We employ approximately 4,900 staff from a very diverse range of professions, and we work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.
You can view our YouTube video to see more about our work


Main Responsibilities

The Role

The Security Services Group (SSG) assists the MoD and the wider Government Estate in meeting its security requirements.

The post holder will provide administration support to the SSG Central Region Operations and Maintenance teams. Operations team in relation to the installation & maintenance of security systems, whilst ensuring that a professional, efficient & cost-effective service is delivered to SSGs customers.

The successful applicant will be the point of contact for customer call outs, logging of calls on SSG maintenance system (CASH); allocating calls to SZ4 Technicians, closing jobs, raising invoicing to clients in accordance with desk notes; raising requisitions for goods (parts/access hire/clothing/PPE etc.); assist with the input of staff operations time sheets onto the SSG finance system (SAGE); filing; project archiving & general office administration.

Successful applicants be based at SSGs regional office, at MOD Sealand, working for SSGs customer base IN THE Central Region and overseas.

Main Responsibilites

Support the Central Operations Team in efficient tracking of Installation, Maintenance Jobs & Site records.
Raising invoicing to SSG customers in accordance with desk notes & relevant contracts and/or Service Level Agreements (SLAs).
Raising requisitions using SSG E Reqs system in respect of parts, access hire, clothing/PPE and calibration of test equipment.
Receipting of goods/services received on SSG E-Reqs system.
Input approved SSG timesheets on to SSG finance system (SAGE) for central & overseas staff.
Point of contact for customer call outs (includes Facilities Management Companies and OGDs).
Logging calls onto CASH system & allocating calls to Field Technicians (FTs).
Closing jobs on CASH system, keeping the Maintenance team up to date.
Follow-up action on customers for outstanding covering orders for call outs.
Job enquiries provide updates to customers as required on outstanding/completed jobs.
Follow-up action on FTs for delayed/late reports/dockets.
Providing filing and archiving duties, maintaining SSG Project Documentation Received Records.

Full UK Driving Licence
(The post holder may be required to occasionally travel to support the SSG Operations Team from other business areas within SSG which are not easily accessible by public transport)
Driving a vehicle is a requirement of the job and therefore a full driving licence is required.


We'll assess you against these behaviours during the selection process:
  • Leadership
  • Communicating and Influencing
  • Managing a Quality Service


We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people, they will be passionate about delivering great things for our customers.

We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance.

The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:
Highly competitive Pension Scheme
Flexi-time scheme
Alternative working practices such as working from home
25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service
Ability to roll over up to 10 days annual leave per year
In addition to 8 public holidays per year you will also receive leave for HM The Queens birthday
Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
Special Paid Leave for volunteering up to 6 days a year
Enhanced maternity, paternity and adoption leave
Employee Assistance Programme to support your wellbeing
Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

This post does not offer any assistance with relocation allowances.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

This post attracts travel and subsistence package when working on detached duty.
The post holder will have use of a hire or pool vehicle or car share.
Opportunities for overtime depending on business requirements.
These are in addition to the basic salary.

Learning & Development
Professional and Personal Development of skills
Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
Ability to obtain industry recognised qualifications supported by DIO

Employment Hours
The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working will be considered.

Travel Requirements
Occasional support to other SSG office regions as necessary. Use of a hire or pool vehicle or car share will be provided to facilitate travel between offices.

About DIO
DIO is passionate about ensuring that we are a top performing organisation and a great place to work. We host a diverse range of talent where everyone feels valued and supported enabling our people to thrive, bring greater creativity and innovation to achieve higher organisational performance. We are committed to be an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated.

We promote and support a range of flexible working patterns enabling staff to balance home and work responsibilities.

This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers.

Our staff, future and current will be guided by the 4 Cs and we encourage you to be curious and continuously strive for improvement, collaborative in an inclusive culture, ambitious and resilient and committed to Defence, empowered and able to challenge so you can play a key part in shaping the direction of our organisation.

DIO commits to offer its employees the following experience:
Meaningful, purposeful work
The ability to learn and grow
The right opportunities and resources
To care about your wellbeing
To feel valued and included

The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure.

Our responsibilities include:
Plan and deliver major capital projects and lifecycle refurbishment
Provide utilities services
Manage soft facilities management (i.e. cleaning and catering)
Provide a safe place to train
Allocate Service Families Accommodation
Procure and manage routine maintenance and reactive repair
Provide a central register of asset information to advise infrastructure planning
Act as steward of the Defence estate
Provide the unarmed guarding service

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

This vacancy is part of the A Great Place to Work for Veterans initiative, Making-the-civil-service-a-great-place-to-work-for-veterans

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the Personal Statement / Job History.

In this instance the remaining elements will be tested at interview.

At application you will be assessed against the following:


Communicating and Influencing
Managing a Quality Service


CV including Job History, Full Qualifications and Previous Skills
Personal Statement
Detailing in no more than 250 words details of experience with the following:
1.Job experience and current role
2.Qualifications applicable to the role

At interview you will be assessed against the above

Application sifting is scheduled to take place on week commencing 11th July 2022.
Interviews are currently taking place face to face at SSGs regional office MoD Sealand, Deeside and will be conducted week commencing: 18th July 2022. A minimum of 2 full working days notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.

For help and support with your application check out our
Civil Service Careers Homepage and the How to apply section

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:
  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Construction, Architecture, Property
Job Sector
Job Position
Risk And Compliance Manager
Estimated Salary
£21,169.00 / year
Postal Code
Deeside CH5, UK
Post date
Closing date
Reference Number

Learn more about Defence Infrastructure Organisation

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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