: 28,080 + substantial pension and benefits GBP The Challenge
Do you want to join the Governments Security team of the year, and be part of our Gold Standard security service?
Our uniformed Security Officers are a visual reassurance to our clients, the public and the authorities. As a Security Officer Supervisor you will be responsible for the protection of premises and providing a safe and secure environment for all visitors, staff and stakeholders as well as ensuring the safety of buildings and equipment. You will ensure that assigned tasks are completed in a professional and timely manner and meet relevant MOD / MGS, and Establishments policies and processes.
We also passionate about staff development - there is a team dedicated to Learning and Development, providing the skills and knowledge which are vital to deliver fantastic Customer Service! All Security Supervisors will undertake relevant MGS Training including the Supervisors Course and Level 2 Supervising Staff Safely.
Our modern and professional approach has been recognised as we hold the National Security Inspectorate Gold Standard, Customer Service Excellence accreditation and the Committed to Equality Gold standard. We are passionate about delivering a phenomenal service for our customers and workforce.
We are looking for someone who will be able to demonstrate initiative and judgement to resolve problems independently when required and prioritise own and Officer's workload. The ideal candidate will have an enthusiastic demeanor with excellent customer service skills, who is willing to go above and beyond to support the client and visitors. We are also looking for someone who is IT proficient with excellent communication skills (both written and verbal) and interpersonal skills. It is also important that you are calm under pressure and have a flexible approach to suit the business needs. About MGS
The Ministry of Defence Guard Service (MGS) is a professionally qualified body of Civil Servants who provide unarmed guarding services at over 100 MOD sites across Great Britain. The MGS has guarded the Defence Estate for over 25 years including high profile locations such as MOD Main Building in London and Her Majestys Naval Bases at Portsmouth, Devonport and the Clyde. The MGS plays a vital role supporting the Defence Mission and works closely with its security partners.
The MGS is part of the Defence Infrastructure Organisation (DIO) and employs over 2,500 operational and support staff. The MGS is managed by a Head Office team, dispersed strategically around the country.
MGS officers are very often the first point of contact with the MOD for employees, visitors and contractors and we pride ourselves on a customer-focused culture, working to DIOs Values as well as our own core values of honesty, integrity, professionalism and efficiency.
We are passionate about the services we deliver and work hard to keep pace with developments in the security industry, as we seek to be the unarmed guarding provider of choice. The MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities.
We employ approximately 4,900 staff from a very diverse range of professions, and we work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.
You can view our YouTube video to see more about our work ResponsibilitiesMain Responsibilities
Supervise all Security Officers on shift at the Unit, deploying them to cover tasks as laid out in Assignment Instructions and in accordance with the Joint Business Agreement/GSSOR
Supervise Security Officers to protect people, property, information, and assets from damage, destruction, or unauthorised removal from the Unit.
Operate security systems in line with standard operating procedures
Align assigned team(s) of Security Officers to protect property or information against compromise, destruction, or damage, maintaining integrity of performance through effective management, encouraging a positive and inclusive working environment, addressing concerns in a timely and sensitive manner
Respond appropriately to security concerns raised, including by third parties, and work with the first responder to incidents
Where required, cover CSO5 Guarding tasks including providing meal break relief.
Daily Supervision and admin of the Roster, as delegated by the OM, managing the administration of abstractions and keeping the OM appraised on any issues with the rosters or general operations at the Unit.
If located within a reasonable travelling distance of other MGS Units then the Supervisor will visit these Units at a frequency agreed with the Operations Manager to provide Supervisory support and visit Staff and customers accordingly.
Writing reports on breaches of security or defects and maintaining daily logs
Referral of complaints
Supervising and Operating and monitoring of security systems; CCTV and alarms etc
Operating and communicating effectively over the telephone and/or radio
Liaise with Unit HOEs and Customer representatives and other Security providers to ensure a high-quality Security service is provided. Building positive relationships with all stakeholders.
Assist the Operational Manager in ensuring that the Unit is compliant with NSI and all documents, policies and processes are kept up to date.
Other tasks commensurate with the grade Desirable Experience & Skills
A background, qualification or demonstrable interest in the delivery of site security and/or customer service will be an advantage.Licences
Full UK Driving Licence required for Close Area working.Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Changing and Improving
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
We enable our people to work at the right place, with the right people, at the right time.
We believe that if we look after our people, they will be passionate about delivering great things for our customers.
The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:
Highly competitive Pension Scheme
25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service
Ability to roll over up to 10 days annual leave per year
In addition to 8 public holidays per year you will also receive leave for HM The Queens birthday
Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
Special Paid Leave for volunteering up to 6 days a year
Enhanced maternity, paternity and adoption leave
Employee Assistance Programme to support your wellbeing
Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops
This post does not offer any assistance with relocation allowances.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Learning & Development
Professional and Personal Development of skills
Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
Ability to obtain industry recognised qualifications supported by DIO Employment Hours
48 hours (including a paid break per day)
This is a shift working position. The successful candidate will be expected to work nights, weekends, bank holidays etc. The exact shift pattern will be explained in full during the interview. Travel Requirements
Where close area working arrangements are in place staff may be required to attend other sites within their travel to work area (one hour from their home) on a detached duty basis. About DIO
DIO is passionate about ensuring that we are a top performing organisation and a great place to work. We host a diverse range of talent where everyone feels valued and supported enabling our people to thrive, bring greater creativity and innovation to achieve higher organisational performance. We are committed to be an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated.
This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers.
Our staff, future and current will be guided by the 4 Cs and we encourage you to be curious
and continuously strive for improvement, collaborative
in an inclusive culture, ambitious and resilient and committed
to Defence, empowered and able to challenge
so you can play a key part in shaping the direction of our organisation. DIO commits to offer its employees the following experience:
Meaningful, purposeful work
The ability to learn and grow
The right opportunities and resources
To care about your wellbeing
To feel valued and included
The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure. Our responsibilities include:
Plan and deliver major capital projects and lifecycle refurbishment
Provide utilities services
Manage soft facilities management (i.e. cleaning and catering)
Provide a safe place to train
Allocate Service Families Accommodation
Procure and manage routine maintenance and reactive repair
Provide a central register of asset information to advise infrastructure planning
Act as steward of the Defence estate
Provide the unarmed guarding service
Things you need to know Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete basic personnel security standard checks.Medical
Successful candidates will be expected to have a medical.Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
This vacancy is part of the A Great Place to Work for Veterans initiative, Making-the-civil-service-a-great-place-to-work-for-veterans
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the Lead Behaviour Managing a Quality Service.
In this instance the remaining elements will be tested at interview.
you will be assessed against the following: Behaviours:
Managing a Quality Service Experience:
CV including Job History and Previous Skills
Detailing in no more than 500 words details of experience with the following:
1.Candidates should provide job information which indicates experience in security provision or a high-pressure customer-service environment and a commitment to the highest standards Ability:
Civil Service Judgement Test
you will be assessed against the above along with the following: Behaviours:
Communicating and Influencing
Changing and Improving
Application sifting is scheduled to take place on week commencing: 11/07/2022.
Interviews are currently taking place remotely and will be conducted week commencing: 18/07/2022. A minimum of 2 full working days notice will be provided for interviews.
To assist with your application please find attached below:
For help and support with your application check out our
Civil Service Careers Homepage and the How to apply section
Feedback will only be provided if you attend an interview or assessment.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.