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Job description

Do you have what it takes to be the Hard FM Performance Manager for Regional Delivery South West?

You will be part of an enthusiastic team working together to ensure that the DIO meet the high standards expected of a government body.

As the Hard FM Performance Manager you will lead the Assurance team and act as focal point on all assurance matters within the region, accountable for ensuring your team adhere and conform with all agreed DIO TLB processes and operating procedures, particularly those which are detailed under the key infrastructure process for Assurance including the Estate Management Practitioners Guide (EM02). To lead the regional assurance team and work with the Industry Partners (IP) and DIO colleagues managing IP interfaces to coordinate and implement assurance activities ensuring delivered services and works are undertaken in accordance with regulations and that the authority has a statutory compliant estate as well as identify, analyse and report trends, preparing action plans where appropriate.

The Hard FM Performance Manager is responsible for providing support to drive forward business improvement initiatives, assist in facilitating effective reporting and act as a conduit for the SW Region, DIO, MOD and Civil Service initiatives to enable the SW Region and SW Hard FM Performance team, to operate as efficient cohesive units.

You will require excellent leadership skills to help lead and develop your team members and there will be ample opportunity to develop your own skills further by continuing professional development.

Post Locations:

Post may be located at any DIO Regional Delivery South West office subject to available capacity.

Main Responsibilities

- Strong Leadership and Line Management Skills
- Assurance - Manage and/or conduct contract assurance, compliance and any internal audit, inspections and quality assurance as defined in the contract. Manage new resolutions required with stakeholders, ensuring they are compliant to extant policy. Identify the procedure and carry out joint management process management reviews. Host and assist external assurance organisations to undertake their 3rd part accreditation.
- Governance - Develop the Assurance Strategy, ensuring that the level of audit is proportional to the level of risk and lead the DIO Assurance programme, developing a compliance schedule for the SW RD Region.
- Stakeholder Engagement - Managing development of stakeholder management and analysis activities for team/function and foster a strong working relationship with the IP managing their performance validation for statutory and mandatory compliance. Engage with other areas of the IP, outside that of Contract Quality, including the Helpdesk, Fraud & Security and Health & Safety.
- Regional Business Improvement - Monitor Compliance relating to policy, instructions and guidance, take actions to improve compliance, operational efficiency and the policy framework, escalating significant risks and issues up the policy governance chain. When required, be responsible for preparing briefing guidance as necessary to support the effective execution of operations across the Region. Provide Regional advice and guidance to SD personnel in respect of the Assurance matters. Delivering -in house- training or support where required to increase SFM awareness.
- Performance Management - Develop and improve the quality of DIO Data and Information holding, getting the right information to the right people at the right time.

Travel Requirements

The South West Region is geographically large, and the successful candidate will have to travel to different locations to fulfil the role successfully and effectively, including occasional national travel. Some overnight stays may be required.

A full UK Driving licence will be advantageous.

Desirable Experience & Skills


MOD Audit ISO Course


- MOD Audit & Fraud Functional Competence

- Understanding of the Defence estate, and management of the Defence estate

- Awareness of governmental commercial practices

- Wider Defence business and customer bases


We'll assess you against these behaviours during the selection process:
  • Leadership
  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace
  • Changing and Improving

We only ask for evidence of these behaviours on your application form:
  • Leadership
  • Making Effective Decisions
  • Communicating and Influencing


We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people they will be passionate about delivering great things for our customers.

We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance.

Some of the many benefits you will receive:

- Highly competitive Pension Scheme
- Flexi-time scheme
- Alternative working practices such as working from home
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years- service
- Ability to roll over up to 10 days annual leave per year
- In addition to 8 public holidays per year you will also receive leave for HM The Queen-s birthday
- Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
- Special Paid Leave for volunteering up to 6 days a year
- Enhanced maternity, paternity and adoption leave
- Employee Assistance Programme to support your wellbeing
- Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

Learning & Development
- Professional and Personal Development of skills
- Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
- Ability to obtain industry recognised qualifications supported by DIO

The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working and Job Share working patterns will be considered.

This post does not offer any assistance with relocation allowances.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application you will be assessed against the following:


- Leadership
- Making Effective Decisions
- Communicating and Influencing

Experience - via CV and Personal Statement:

- Knowledge and Skills that relate to the post plus;
- Strong interpersonal skills
- Self-confidence
- Ability to work on own initiative within a wide ranging but structured environment
- Ability to adapt to changing priorities and tight deadlines is essential
- Use of MS Office applications (Outlook, Excel, One note) to support work outputs

At interview you will be assessed against the above along with the following:

- Delivering at Pace
- Changing and Improving

Application sifting is scheduled to take place the week following the advert closing date.

Please note
Applications will be sifted on all Behaviours, but in the event of a significant number of applications, an initial sift will be conducted on the lead 1 or 2 behaviours:

- Leadership
- Communicating and Influencing

In this instance the remaining behaviours will be tested at interview.

Interviews will be held using Skype or telephone within two weeks of the advert closing.

A minimum of 2 full working days- notice will be provided for interviews.

For help and support with your application check out our
Civil Service Careers Homepage and the How to apply section

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Job Sector
Construction & Property
Job Position
Facilities Management
Andover, UK Show on map
Post date
Closing date

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