Job description
Salary: 33,000 + substantial pension and benefits GBP
The Challenge The Delivery Manager is part of the CIO Standard Change Team within the Customer Support Services pillar and will be a customer focal point, leading all aspects of the delivery and provision of IT assets & Peripherals across DIO and MOD Estates where DIO Support, along with assisting in remedial fault resolution with IT and telephony assets.
There is a recognised large demand that exceeds the current capabilities of CIO Standard Change Team to deliver a provision of support and digital technology services for DIO and its industry partners. This includes the delivering hardware and software via the Defence Digital Catalogue services to end users across the DIO footprint UK and Overseas. The appointment of Delivery Manager will enhance resource to improve customer service.
As a Delivery Manager within the Standard Change Team of the CIO you will have the skills, knowledge and autonomy to help shape the CIOs approach to Digital Delivery within a focused Information Technology environment; this will be supported by a in house training to develop and improve abilities and knowledge.
You will have the opportunity to interact with a wide range of customers within DIO, suppliers and the wider MOD. The role requires a high standard of communication, problem solving, technical knowledge and skills and the ability to actively engage and communicate with a broad range of customers, partners and team members.
Please note that due to the nature of the role applicants will be required to work on site with some potential opportunities to work from home depending on business needs & requirements.
We employ approximately 4,900 staff from a very diverse range of professions, and we work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.
You can view our YouTube video to see more about our work
ResponsibilitiesMain Responsibilities Handle catalogue provisions through the application of agile and lean management of the team to deliver all standard hardware and software requests in line with processes. Ensuring the team accurately assemble customer requirements, communicating optimally and manage customer expectations.
Focal point for Mobile ways of working and user queries. Providing leadership and support for the rollout and steady state use of smartphones, iPads and laptops
Provision of service assurance through regular engagement with providers Defence Digital, and BT representatives to resolve delivery/performance issues. Raise issues through the appropriate channels. Engaging in regular service review discussions and agreement of resolution options
Contribute to define, and where required deliver, IT solutions for non-standard catalogue requirements, ensuring solutions meet the business need to meet MOD and TLB policy remit
Local Security Officer (LSO) and Authorised Demander (AD, assuring catalogue requests to ensure VFM within an acceptable risk factor, authorise and approve requests made for service provided by Defence Digital Service Catalogue
Conduct monthly assurance checks and Asset audits.
Provision of guidance and assurance on the use of the BCM Remedy Assistant management tool including - recording and updating assets and user details, creation of work requests and assigning to the team, monitoring workflow and auditing data sets. Control and management of ICT asset returns from users
Desirable Experience & Skills Using a Service Catalogue
Working within a Delivery Manager role
Knowledge of Remedy Asset Management System
LSO Local Security Officer
Managing LSOs using the AD Tool V1 0#
Good understanding of SharePoint and Office 365
Windows 10
Technical knowledge around IT & Digital Assets such as iPads & iPhones
Behaviours We'll assess you against these behaviours during the selection process:
- Leadership
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
- Leadership
- Making Effective Decisions
- Communicating and Influencing
Technical skills We'll assess you against these technical skills during the selection process:
- DDaT - Delivery Manager - Communication Skills - Practitioner Level
- DDaT - Delivery Manager - Maintaining Delivery Momentum - Practitioner Level
Benefits
We enable our people to work at the right place, with the right people, at the right time.
We believe that if we look after our people, they will be passionate about delivering great things for our customers.
We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance.
The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:
Highly competitive Pension Scheme
Flexi-time scheme
Alternative working practices such as working from home
25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service
Ability to roll over up to 10 days annual leave per year
In addition to 8 public holidays per year you will also receive leave for HM The Queens birthday
Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
Special Paid Leave for volunteering up to 6 days a year
Enhanced maternity, paternity and adoption leave
Employee Assistance Programme to support your wellbeing
Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops
This post does not offer any assistance with relocation allowances.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Learning & Development Professional and Personal Development of skills
Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
Ability to obtain industry recognised qualifications supported by DIO
Employment Hours The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working will be considered.
About DIO DIO is passionate about ensuring that we are a top performing organisation and a great place to work. We host a diverse range of talent where everyone feels valued and supported enabling our people to thrive, bring greater creativity and innovation to achieve higher organisational performance. We are committed to be an equal opportunities employer and creating a culture where everyone can bring their whole self to work, and individuality is truly appreciated.
We promote and support a range of flexible working patterns enabling staff to balance home and work responsibilities.
This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers.
Our staff, future and current will be guided by the 4 Cs and we encourage you to be
curious and continuously strive for improvement,
collaborative in an inclusive culture, ambitious and resilient and
committed to Defence, empowered and able to
challenge so you can play a key part in shaping the direction of our organisation.
DIO commits to offer its employees the following experience: Meaningful, purposeful work
The ability to learn and grow
The right opportunities and resources
To care about your wellbeing
To feel valued and included
The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure.
Our responsibilities include: Plan and deliver major capital projects and lifecycle refurbishment
Provide utilities services
Manage soft facilities management (i.e., cleaning and catering)
Provide a safe place to train
Allocate Service Families Accommodation
Procure and manage routine maintenance and reactive repair
Provide a central register of asset information to advise infrastructure planning
Act as steward of the Defence estate
Provide the unarmed guarding service
Things you need to know
SecuritySuccessful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete basic personnel security standard checks.
Selection process detailsThis vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
This vacancy is part of the A Great Place to Work for Veterans initiative, Making-the-civil-service-a-great-place-to-work-for-veterans
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on Behaviour - Making Effective Decisions.
In this instance the remaining elements will be tested at interview.
At
application you will be assessed against the following:
Behaviours: Leadership
Making Effective Decisions
Communicating and Influencing
Experience CV including Job History and Previous Skills
Personal Statement
Detailing in no more than 500 words details of experience with the following:
1. Experience in working within an IT environment or relevant knowledge to the vacancy
Technical: DDaT Delivery Manager Communication Skills - (Practitioner Level)
DDaT Delivery Manager Maintaining Delivery Momentum - (Practitioner Level)
At
interview you will be assessed against the above along with the following:
Behaviours: Working Together
Managing a Quality Service
Delivering at Pace
Application sifting is scheduled to take place on week commencing 04/07/2022.
Interviews are currently taking place via face-to-face interviews and will be conducted week commencing: 11/07/2022.
A minimum of 2 full working days notice will be provided for interviews.
We endeavour to stick to these dates, but these are subject to change around business needs.
To assist with your application please find attached below:
1. Digital, Data and Technology Profession Capability Framework - GOV.UK
https://www.gov.uk/government/collections/digital-data-and-technology-profession-capability-framework
For help and support with your application check out our
Civil Service Careers Homepage and the How to apply section
Feedback will only be provided if you attend an interview or assessment.
Nationality requirementsThis job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements
Working for the Civil ServiceThe Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
