Welcome to VERCIDA website.

Skip to main content
Enable Recite to make this website accessible

Job description

Salary: 55,500 Outer London Weighting Allowance + substantial pension and benefits GBP

The Challenge

We are looking for an experienced Contract Management lead used to working in the Estate/Facilities Management field as well as a complex contract environment. Within the MODs Defence Infrastructure Organisation (DIO) the lead is the Authority Representative accountable for the oversight, management, and delivery of a range of Private Finance Initiative (PFI) contracted services and selected new works to the built assets and facilities that support all site station activities.

The Team Leader manages a small team supported by commercial and finance to manage the Contract in its delivery of a full suite of Hard, Soft, and Ancillary Services to the Station. The role requires confidence working across a range of end user customers and managing Industry Partners (IPs). The Team leader (TL) will assist with development and delivery of long, mid and annual works delivery programmes and identifying the appropriate financial profile forecasts so support Customer annual business planning activities. The TL will be expected to prepare business cases for certain new works to obtain necessary approvals and will be accountable for expediting an approved and agreed New Works/ Additional Services annual Programme to achieving or exceed forecast targets. The postholder will be proactive in seeking and acting on customer feedback and driving a culture of continuous improvement and efficiency to the performance of their own team and IPs.

The role acts as the primary conduit for information and communication with the contractor in respect of Service delivery, ensuring Management Plans are in place and current. Project delivery schedules are produced, reviewed, and reported against progress monthly. The Team Leader is accountable for verification of mandatory compliance and assurances and KPIs. The postholder will also be required to compile, implement (where need identified), administrate, and manage monthly management reporting activity. The TL will arrange, chair, manage, record, and report a monthly cycle of formal delivery, performance, and compliance reviews with all stakeholders involved.

Collaborative working is a key enabler to delivering with our PFI Partners. You will be responsible for developing, embedding, and maintaining strong collaborative relationships based on ISO44,001 principles, seeking opportunities to drive value through these relationships.

As a senior leader this role will be highly capable in working across functional boundaries to build a high performing and integrated team. This role will be expected to lead by example, setting the highest professional standards and values delivering DIOs vision of excellent service delivery, valuing diversity and fairness. The TL will guide and support individual team members to maximise their ability and contribution and assist them in their personal and professional development.

In undertaking this role, the postholder will be the visible representative for DIOs Regional Delivery PFI Contract Management Authority at Northwood and will operate within a high-profile environment. As such the ability to work with and support senior Military and Civil staff is an important key requirement.

We employ approximately 4,900 staff from a very diverse range of professions, and we work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.
You can view our YouTube video to see more about our work


Main Responsibilities

These will include:
Leading and managing the Northwood PFI Contract Management Team (CMT). Setting and managing the priorities and work of the team to ensure delivery of outputs.
Promote a positive, collaborative, and proactive working environment within the team, and with key enabling teams across DIO and MOD.
Develop your team and individuals to build capability and ensure appropriate succession and resilience plans are in place.
Responsible for ensuring that the CMT is compliant with all mandatory and reporting requirements.
Promote Health, Safety and wellbeing at individual, team, and corporate level.
Support Departmental business, including Ministerial correspondence, media enquiries, Parliamentary Questions and FOI requests.
Develop build and maintain strong collaborative relationships with our partners in accordance with ISO44,001 principles that support and enable an environment of equal trust and challenge between all.
Engage with suppliers, share emerging plans to ensure alignment of resources and priorities between parties.
Support customers to develop long-term, mid-term and annual delivery plans for the site. Assist delivery of plans in accordance with Senior Management Annual Budgeting Cycle and Infrastructure Delivery Processes.
Arrange, manage, chair and record customer liaison meetings as required.
Ensure the provision of expert estate advice to the customer in line with DIOs vision.
Manage and assure delivery of Statutory, regulatory, mandatory, and contracted obligations for Services delivered by the IP to ensure full compliance.
Operate the Pay mechanism process, assuring and validating unitary charges, identifying performance adjustments and approving payment.
Develop and deliver annual assurance and reporting mechanisms.
Liaison and engagement with Technical and Assurance SME functions to ensure compliance
Instigate investigation into aspects of service failure, identify lessons to be learnt and implement corrective action where required.
Oversee production of high quality and accurate reporting mechanisms identifying performance, risk, issue, and opportunity. Embed active risk management and actively employing approved risk management tools.
Develop improvement plans responding to opportunities at contract level to align and support DIOs vision of a better estate, better service, and better business.
Oversee and manage the end-to-end contract change process, reacting to meet changing customer requirements.
Provide effective reports detailing status of change or project delivery monthly.
Manage formally requested enabling works through the contract change process.
Identify opportunity for sustainability, carbon reduction or other efficiency and develop implementation options with IP for consideration of implementation.

Desirable Experience & Skills

A strong background in the management of large, complex FM/Estates contracts ideally supported with professional/ technical qualifications and or appropriate professional membership.


We'll assess you against these behaviours during the selection process:
  • Leadership
  • Managing a Quality Service
  • Communicating and Influencing

We only ask for evidence of these behaviours on your application form:
  • Leadership


We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people, they will be passionate about delivering great things for our customers.

We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance.

The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:
Highly competitive Pension Scheme
Flexi-time scheme
Alternative working practices such as working from home
25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service
Ability to roll over up to 10 days annual leave per year
In addition to 8 public holidays per year you will also receive leave for HM The Queens birthday
Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
Special Paid Leave for volunteering up to 6 days a year
Enhanced maternity, paternity and adoption leave
Employee Assistance Programme to support your wellbeing
Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

This post does not offer any assistance with relocation allowances.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

This position will attract the relevant London weighting.

Learning & Development
Professional and Personal Development of skills
Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
Ability to obtain industry recognised qualifications supported by DIO

Employment Hours
The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working, Part-Time working and Job Share working patterns will be considered.

About DIO
DIO is passionate about ensuring that we are a top performing organisation and a great place to work. We host a diverse range of talent where everyone feels valued and supported enabling our people to thrive, bring greater creativity and innovation to achieve higher organisational performance. We are committed to be an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated.

We promote and support a range of flexible working patterns enabling staff to balance home and work responsibilities.

This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers.

Our staff, future and current will be guided by the 4 Cs and we encourage you to be curious and continuously strive for improvement, collaborative in an inclusive culture, ambitious and resilient and committed to Defence, empowered and able to challenge so you can play a key part in shaping the direction of our organisation.

DIO commits to offer its employees the following experience:
Meaningful, purposeful work
The ability to learn and grow
The right opportunities and resources
To care about your wellbeing
To feel valued and included

The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure.

Our responsibilities include:
Plan and deliver major capital projects and lifecycle refurbishment
Provide utilities services
Manage soft facilities management (i.e. cleaning and catering)
Provide a safe place to train
Allocate Service Families Accommodation
Procure and manage routine maintenance and reactive repair
Provide a central register of asset information to advise infrastructure planning
Act as steward of the Defence estate
Provide the unarmed guarding service

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

This vacancy is part of the A Great Place to Work for Veterans initiative, Making-the-civil-service-a-great-place-to-work-for-veterans

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on Behaviour - Leadership and Personal Statement.

In this instance the remaining elements will be tested at interview.

At application you will be assessed against the following:




CV including Career History
Personal Statement
Detailing in no more than 250 words details of experience with the following:
1.A Strong background in Facilities/ Estate Management and proven ability to work in complex contract and customer management environments with the ability to develop strong collaborative relationships across a range of stakeholders.

At interview you will be assessed against the above along with the following:


Managing a Quality Service
Communicating and Influencing

Candidates who are successful at application sift will be expected to deliver a presentation on the day of the interview. The subject matter will be disclosed upon invite to interview.

Application sifting is scheduled to take place on week commencing 4th July 2022.
Interviews are currently taking place in Andover and will be conducted week commencing: 11th July 2022. A minimum of 2 full working days notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.

For help and support with your application check out our
Civil Service Careers Homepage and the How to apply section

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:
  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Construction, Architecture, Property
Job Sector
Job Position
Commercial Manager
Estimated Salary
£55,500.00 / year
Northwood, UK
Post date
Closing date
Reference Number

Learn more about Defence Infrastructure Organisation

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

Articles you might like

Other jobs at Defence Infrastructure Organisation

Other jobs in Construction, Architecture, Property

Agricultural Liaison Officer

Agricultural Engineer
Cambridge, UK

posted 9 hours ago

Agricultural Liaison Officer

Agricultural Engineer
Cambridgeshire, UK

posted 9 hours ago

Defence Infrastructure Organisation false

You will receive an email with link to reset your password.

Enter your new password