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Job description

The Challenge

With our drive to deliver exemplar customer service, you will be responsible for stakeholder management of our customer base, leading your area team within a collaborative environment. You will manage the delivery of contracts and works for all Front-Line Command customers (Air, Army, Navy and DE&S etc).

You will bring their requirements to life. You will work with our trusted Industry Partners setting the standards expected for the service we deliver. The Front-Line Commands have a large and complex infrastructure requirement which spans from Longtown in the NW of England to the main Army garrison sites in Edinburgh area and includes critical operational sites throughout the South defined area. You will be responsible for ensuring that our Industry Partners maintain a safe and legal estate across the c. 4500 assets we manage, which requires close management of the contracts that underpin the service the FLCs receive.

Further, as a critical member of the SNI Leadership you are required to contribute to the strategic direction and management of the estate and infrastructure portfolio, providing guidance to DIO personnel, ensuring that DIO resources are maximised to support the operational outputs within the area/ region and that budgets are managed in accordance with delegated authority.

The Area Manager (South) will be responsible for the effective management of the DIO Hard and Soft FM contracted services helping to ensure that the defence estate within the Area South sub region of Scotland and Northern Ireland is safe and legal and is being is maintained to appropriate standards that supports defence capability and the needs of military end users.

The Area Manager (South) is also responsible for building effective and trusting relationships with senior estate users and DIO customers, industry suppliers and other elements of DIO.

The Area Manager is a key member of the SNI Senior Management Team, leading and supporting the wider team effort to achieve business and regional outputs and priorities including continuous improvements and change.

The Area Manager leads a small team of facilities managers based in Service Delivery area offices across the Scotland South sub regional area and is responsible for ensuring the team adhere to and conform with agreed delivery processes and operates coherently and supports the delivery of Command Infrastructure Delivery Plans (CIDP).

The post places you at the heart of estate management for the MOD in the South of Scotland and includes working as a senior leader within the regional team and within DIO-s Regional Delivery function.

The role is high profile and challenging as you manage complex infrastructure across one of the largest government estates in Scotland and Northern Ireland. It will provide the successful applicant a significant sense of achievement in managing the delivery of complex multi-million-pound Facilities Management Contracts across the area as well as a significant programme of estate construction projects, the delivery of which you will drive on behalf of the Front Line Commands.

Your role includes responsibilities for development of the area team, improving team performance, motivation and professionalisation using the DIO leadership code as the underpinning foundation.

An Area Manager in DIO will be responsible for:

- Leadership and management of the Regional Delivery staff c. 24 SNI staff providing direction to the team in order to consistently deliver DIO outputs across the area.
- Ensure that safety standards and policies are adhered to across the area.
- Create an environment of strong working relationships within the team and with others across DIO, the MOD and our Contractors.
- Direct resources and matrix manage staff to draft and deliver plans such that the team/function can efficiently deliver required outputs under a culture of continuous improvement.
- Develop estate management programmes, aligned with wider strategic management of the estate.
- The development, planning and delivery of Defence Estates Optimisation within the area including Head of Establishment responsibilities where appointed.
- Engagement with suppliers at a regional level to communicate Front Line Command (FLC) priorities, standards and behaviours.
- Appointed as Service Manager Representative for the Hard FM contract, regularly review and assess performance and progress across the region, taking corrective action or re-prioritise as appropriate to ensure our commitments are delivered.
- Leading risk management activities including identification, mitigation and implementation of risk activities.
- Leading on business change initiatives in line with business priorities
- Acting as a trusted advisor , providing the FLCs with professional estate advise and support as necessary.
- Management of the delivery of the contracted Hard and Soft FM services, in particularly maintaining compliance with legislative and mandated regulations.
- Delivery of additional works services as per the CIDP and also emerging in year maintenance related out of contract works.
- Stakeholder Management, building effective working relationships across DIO and FLC/ TLBs to support customer operations and the effective delivery of the contracted services.
- Performance and assurance reporting including supporting financial forecasting.
- Leadership and line/ matrix management of a geographically dispersed area team.

Please be advised that a review is to be undertaken of the DIO operating model in Scotland which may see a reorganisation and could change the duties and responsibilities of this position, subject to TU consultation.

Essential Experience

The role will require experience in facilities management and project management. Additionally, demonstrable ability in leading a large geographically dispersed team to deliver excellent results and a proven track record in successfully managing contracts are essential.

The post holder will be required to travel around various MOD sites throughout a vast geographical area. The use of public transport is not practicable and would be near impossible for some of the sites. A full UK driving license will be required.

Desirable experience

Government Property Profession, Project Management, IWFM or a relevant Technical qualification are preferred. Strong Contract management skills are also required along with commercial awareness of current industry challenges.

About DIO

The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure.

Our responsibilities include:

- Plan and deliver major capital projects and lifecycle refurbishment
- Provide utilities services
- Manage soft facilities management (i.e. cleaning and catering)
- Provide a safe place to train
- Allocate Service Families Accommodation
- Procure and manage routine maintenance and reactive repair
- Provide a central register of asset information to advise infrastructure planning
- Act as steward of the Defence estate
- Provide the unarmed guarding service

We employ approximately 4,900 staff from a very diverse range of professions including head office functions and specialisms such as surveyors, town planners, airfield pavement experts, foresters and construction engineers. We work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.

You can view our YouTube video to see more about our work


Full UK Driving Licence.


We'll assess you against these behaviours during the selection process:
  • Leadership
  • Delivering at Pace
  • Managing a Quality Service
  • Communicating and Influencing
  • Developing Self and Others
  • Changing and Improving

We only ask for evidence of these behaviours on your application form:
  • Leadership
  • Delivering at Pace
  • Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:
  • P3M01 - Ethics, Compliance and Professionalism (Level 4)
  • P3M014 - Consolidated Planning (Level 4)


We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people they will be passionate about delivering great things for our customers.

We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance.

Some of the many benefits you will receive:

- Highly competitive Pension Scheme
- Flexi-time scheme
- Alternative working practices such as working from home
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years- service
- Ability to roll over up to 10 days annual leave per year
- In addition to 8 public holidays per year you will also receive leave for HM The Queen-s birthday
- Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
- Special Paid Leave for volunteering up to 6 days a year
- Enhanced maternity, paternity and adoption leave
- Employee Assistance Programme to support your wellbeing
- Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

Learning & Development
- Professional and Personal Development of skills
- Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
- Ability to obtain industry recognised qualifications supported by DIO

This post does not offer any assistance with relocation allowances.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Employment Hours
The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Demands of post makes it unsuitable for job share or part-time working. Flexible working will be offered.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application you will be assessed against the following:

- Behaviours:

Delivering at Pace
Managing a Quality Service

- Experience:

Essential experience based qualifications, memberships, career history and personal statement.

- Technical:

Professional Competence Framework P3M01 - Ethics, Compliance and Professionalism
Professional Competence Framework P3M014 - Consolidated Planning

At interview you will be assessed against the above along with the following:

- Behaviours:

Communicating and Influencing
Developing Self and Others
Changing and Improving.

Application sifting is scheduled to take place on week commencing 20th July 2020.
Interviews will take place at DIO Rosyth on W/C: 3rd August 2020 subject to COVID 19 restrictions being eased. Telephone or Skype interviews may be required. A minimum of 2 full working days- notice will be provided for interviews. Band B posts will be given 7 days- notice. We endeavour to stick to these dates, but these are subject to change around business needs.

To assist with your application please find attached below:
1. P3M Functional Framework

For help and support with your application check out our
Civil Service Careers Homepage and the How to apply section

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Job Sector
Customer Service
Job Position
Customer Services Manager
Postal Code
KY11 2BL
Hilton Rd, Rosyth, Dunfermline KY11 2BL, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Defence Infrastructure Organisation

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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