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Job description

DIO currently have an exciting opportunity for an Admin Officer to work within the Admin Hub at Sutton Coldfield. The jobholder will provide administrative support and will be responsible for looking after administrative and Building Custodian needs for the site.

This is a re-active post and the job holder will be required to support administrative services, such as;
- Stationary ordering
- Escorting visitors on site
- The hire of cars and collation of fuel receipts
- Inputting and managing data.

This job role is mainly customer facing with a very wide customer base which demands an ability to frequently re-prioritise workload. The job holder will also be required to have the ability to work as part of a team and also to work independently, have excellent customer service skills and flexible approach to task management, whilst having good communication skills and an ability to deliver at pace. During the upcoming move to Lichfield they may be asked to provide support to the Building Custodian role.

Essential Experience

Working collaboratively.
Drafting/reporting writing skills.
Provide administrative duties.
Act as the point of contact for incoming queries.


We'll assess you against these behaviours during the selection process:
  • Leadership
  • Making Effective Decisions
  • Delivering at Pace
  • Working Together


We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people they will be passionate about delivering great things for our customers.

We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance.

Some of the many benefits you will receive:

- Highly competitive pension scheme
- Flexi-time scheme
- Alternative working practices such as working from home
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years- service
- Ability to roll over up to 10 days annual leave per year
- In addition to 8 public holidays per year you will also receive leave for HM The Queen-s birthday
- Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
- Special Paid Leave for volunteering up to 6 days a year
- Enhanced maternity, paternity and adoption leave
- Employee Assistance Programme to support your wellbeing
- Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

Learning & Development
- Professional and Personal Development of skills
- Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
- Ability to obtain industry recognised qualifications supported by DIO

This post does not offer any assistance with relocation allowances.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Employment Hours
The post is advertised as a maximum of 18 hours per week only and forms the other half of an existing job share arrangement. Working days are Monday 6 hours, Wednesday 6 hours and Friday 6 hours .Applicants who are interested in the post are advised to contact the Recruiting Manager detailed below for further information before applying.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application you will be assessed against the following:

- Behaviours:

Making Effective Decisions.
Delivering at Pace.
Working Together.

- Experience via Job history and Personal statement:

Working collaboratively.
Drafting/reporting writing skills.
Provide administrative duties.
Act as the point of contact for incoming queries.

At interview you will be assessed against the above along with the following:

- Behaviours:

Making Effective Decisions.
Delivering at Pace.
Working Together.

Application sifting is scheduled to take place on week commencing 27/07/20.
Interviews will take place at DIO Sutton Coldfield on W/C: 10/08/20. A minimum of 2 full working days- notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.

For help and support with your application check out our
Civil Service Careers Homepage and the How to apply section

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Job Sector
Admin, Secretarial & PA
Job Position
The Royal Town of Sutton Coldfield
The Royal Town of Sutton Coldfield, UK Show on map
Post date
Closing date

How would you fit?

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