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Job description


We're a building society not a bank. Our customers are members of our Society and now more than ever they need our help. You'll use your customer service skills to guide them through these difficult times over the phone or online. As a designated keyworker you'll be office-based but there's plenty of room to keep two metres from colleagues and our excellent cleaners are working hard to keep us all safe.

What you'll be doing

As a Digital Customer Service Advisor you'll respond to enquiries online and live webchat within our friendly banking team. This team receives inquiries for lots of different reasons. Customers may want to discuss their financial options, discuss bereavement cases, or enquire about internet banking. As the first point of contact for our customers, you will adapt your communication style as necessary, while exceeding customer expectations and delivering a personable and knowledgeable service.

About you

If you've got a customer service background in retail, hospitality or a contact centre, if you're a confident communicator and looking to take on a new challenge in an established business, there's really no better place for you. As a Customer Service Advisor at Nationwide, you'll be making their members' lives easier and helping them to make the big decisions for their future.

The extras you'll get

Here, you'll be valued, recognised and rewarded. We aim to give all our people a good work-life balance, so you'll have access to your working schedule in advance. We also offer life insurance, a company-contributing pension and an excellent recognition and rewards scheme.For helping us do the right thing for our members, you'll get:
  • a personal pension (most people put in 7% of their salary which we'll top up by a further 16%)
  • up to two days of paid volunteering a year
  • buying or selling holiday (25 days holiday)
  • the chance to buy things like dental cover vouchers for you and your family.

Why work at Nationwide?

Nationwide is the world's largest building society. But, however large we grow, we will never lose sight of what makes us different: our commitment to our members and to building our society in the right way. Our goal is to be more than a business. We want to be known as an organisation that is always open, honest and trustworthy, where people are helped, supported and loyal. That's as true for our employees as it is for our members. Help us build on our values and we'll help you build an amazing career.

What to do next

If you'd like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute then we'd love you to join our society. Click Apply today and send us your CV to take the first step to building society, nationwide. We reply to all candidates so will be in touch shortly to let you know.

Digital Customer Service Advisor
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Behind the Scenes Working at Nationwide

Job Sector
Media, Digital & Creative
Job Position
Other
Estimated Salary
£16,926.00 - £16,926.00 / year
City/Town
Northampton
Address
Northampton, UK Show on map
Location
Northampton
Post date
Closing date

How would you fit?

Learn more about Nationwide Building Society

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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