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Job description

    Company Info

    We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that's thanks to the talented and dedicated people who work with us. For us, 'social responsibility' is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you'll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

    Department Info

    From HR and Digital teams through to Group Finance, Risk and Corporate Comms - our Group function support our businesses across the UK and abroad. Delivering essential services and activities that have a real impact on our business and our customers lives, we enable our people to do what they do best, contributing to delivering a great customer service, profitability and strategic growth.

    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

    Job Duties

    Principal Accountabilities:
    • To provide initial technical support for all Finance and Accounting Operations (F&AO) systems and improvements including testing, supporting projects and maintaining SLA commitments, whilst providing ad...

Before you apply, we encourage you to learn more about Legal & General

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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  • To provide initial technical support for all Finance and Accounting Operations (F&AO) systems and improvements including testing, supporting projects and maintaining SLA commitments, whilst providing advice and managing remedy queries working in alignment with IBM and TCS to resolve issues.
  • To support the technical infrastructure used in the delivery of Management Information reflecting on development, testing, support, continuous improvement and maintenance of the central reporting systems including: Business Objects, SAS, MIR/MIC based reports ensuring accurate delivery for New Business reporting and the FCA.
  • Comfortable in building good working relationships with key stakeholders. Be readily able to understand and relay technical jargon into meaningful communications to ensure a common understanding amongst both business colleagues and technical areas
  • To negotiate, analyse, clarify and agree with Senior Business Managers, all aspects of Business change requirements within a project including internal initiatives to gain full understanding of objectives and overall business architecture and strategy in order to achieve successful delivery of the project objectives to time, budget and quality.
  • To own the end to end testing schedule on behalf of the Society for commission, charge and finance reporting related aspects by establishing comprehensive testing plans which cover L&G product and disclosure systems. Perform Test Execution, involving leading business resources where required, as agreed in the BAT and PAT Stage Test Plan, raising defects on Quality Centre and retesting defect fixes when deployed to the test environments.
  • To provide a support service to the other areas within Finance Operations by providing advice as and when appropriate and ensuring all queries and system problems received are resolved accurately within SLA. Ensure the access procedures are followed for all Commission, Payment and Finance systems along with half yearly reviews being completed and documented accordingly.
  • Creation, development and ongoing maintenance of new and existing bespoke systems, including databases written in MS Access, spreadsheets in MS Excel, and a number of initiatives written in Visual Basic for Applications. The ability to interface these systems with other systems including mainframe and AS400.
  • Ensure that all customers/stakeholders are treated fairly in line with Legal & General's principles on Customer Experience, Everyday Matters, Our Strategy, Employee Engagement, Continuous Improvement and TCF policy.

Skills Required

  • Has significant experience of providing support to business users, acting as an interface between business users and IT service providers.
  • Have a good knowledge of developing systems using MS Access, MS Excel, VBA and SQL.
  • Has experience of ITIL request fulfilment, incident management and problem management processes.
  • Have a strong knowledge of industry wide Assurance products and the general process flow of commission and advisor charge fees and act as SME and point of contact for other areas.
  • High level understanding of process procedures relating to system changes and the methods and approaches thereof.
  • Detailed understanding of L&G structures, products, hierarchies and various source systems, including knowledge of SAS, TSO and JCL to report from legacy MI and mainframe systems.

  • Able to define/design/build/deliver change.
  • The ability to adhere to a strict control environment.
  • Constructively challenge, using strong questioning to ensure requirements and discussion points are fully understood before documenting a response.
  • Take ownership when issues are foreseen and initiate action to resolve or mitigate ensuring visibility by the appropriate level of management.


Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days' (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Please contact Stacie Burnett, Resourcing Lead - Stacie.Burnett@landg.com for further information.

Job Sector
Strategy & Consultancy
Job Position
Business Analyst
Cardiff, UK Show on map
Post date
Closing date

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