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Job description

Company Profile:

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Glasgow Profile:

Morgan Stanley's Glasgow office employs in excess of 1,300 staff across Operations, Technology, Legal and Compliance, Internal Audit, Fund Services and Finance. Due to our growing business, we have a demand for career minded people to join our teams. Our opportunities offer unrivalled scope for progression and training within a fast paced, meritocratic and constantly changing environment. Morgan Stanley pride themselves on maintaining a culture which champions diversity, an inclusive environment for all, recognition and an opportunity to give back to our communities through various local charity partnerships. The office is located centrally and enjoys the...

Before you apply, we encourage you to learn more about Morgan Stanley

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

Employer Focus


Morgan Stanley's Glasgow office employs in excess of 1,300 staff across Operations, Technology, Legal and Compliance, Internal Audit, Fund Services and Finance. Due to our growing business, we have a demand for career minded people to join our teams. Our opportunities offer unrivalled scope for progression and training within a fast paced, meritocratic and constantly changing environment. Morgan Stanley pride themselves on maintaining a culture which champions diversity, an inclusive environment for all, recognition and an opportunity to give back to our communities through various local charity partnerships. The office is located centrally and enjoys the additional benefits of an onsite gym and restaurant.

Department Profile:

The Operations division is both the first line of defence for protecting Morgan Stanley's financial and reputational well-being, and an essential partner contributing to the firm's growth. Facing off to all Morgan Stanley businesses and interacting with all other parts of the Firm, the Operations division supports a complex, multi-faceted portfolio of businesses in full compliance with regulatory guidelines and the directives of the Operating Committee and Board of Directors.

Members of the Operations team have a unique vantage point as the division touches all parts of the business, front to back. One of the largest divisions in the firm, Operations has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, we continually strive to improve while actively supporting the development of new businesses, structures and markets.

Team Profile:

ISG Product Operations is a world-class global team of dedicated professionals, performing myriad functions, all with a common purpose: to manage Morgan Stanley's Clearing and Trading & Client operational processes and deliver value to our clients in a controlled and efficient way. The broad organization partners closely with Sales and Trading to develop and implement new products and services as well as drive efficiency and reduce risk in our processes. At all times we are focused on delivering quality service to clients both internal and external.

ISG Product Operations encompasses two functionally aligned organizations. The first, Trading & Client Operations, provides Operations functions in direct support of activity executed by Institutional Sales & Trading. The second, Clearing Operations, provides Operations functions in direct support for activity cleared by Morgan Stanley on behalf of our clients in Prime Brokerage, Listed Derivatives, and OTC Derivatives.

Primary Responsibilities:

This position within the Clearing Operations Client Service Group involves extensive contact with our internal stakeholders and clients, our colleagues in Prime Brokerage and our global Client Relationship Management or on boarding teams. The group's primary responsibility is to maintain and develop positive client and stakeholder relationships for Listed Derivative and OTC Clearing clients. We do this by providing excellent client service for all our client's operational needs whilst effectively managing risk.

The critical functions of the role include the payment authorisation; regulatory deficit investigation; daily margin fails management and active project participation, including testing. Beyond this we provide technical and product advice, to assist our front office teams in growing the business. Qualified applicants must be adaptable to change, given the changing regulatory environment and technical offerings. Attention to detail and effective time management is a must, given the various client and market deadlines on a daily basis.

Other Responsibilities include:

- Ensure clients' payments are released in line with margin preferences and currency cut off
- Ensure accurate and timely collateral management, meeting both regulatory requirements and client requests
- Participate in daily risk calls
- Ensure fails and regulatory deficits are investigated and resolved in a timely manner
- Escalate effectively to management in a timely manner
- Will be required to work on a rotational shift rota basis to support the global model

Qualifications
Skills Required:

- Strong interpersonal and relationship management skills, being able to communicate clearly and concisely
- The ability to work under pressure and multitask
- Possess robust analytical skills, an attention to detail and a keen awareness of risk
- Candidate should be a self-starter with the ability to work either on their own initiative as well as be a solid team player
- Strong Microsoft Excel skills
- VBA/Macro proficiency preferable

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. *LI-AM1
Job Sector
Customer Service
Job Position
Customer Service Advisor
City/Town
Glasgow
Address
Glasgow, UK Show on map
Post date
Closing date

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