HMRC collects the tax that pays for our public services, and is central to the business of government. As a department we are undergoing huge transformational change which affects all of our staff and customers. We also have a vital role to play in delivering the right customs solution as we prepare to exit the EU.
HMRC Communications plays a critical role within the department, delivering campaigns and communications for our audiences, including our 66,000 staff, 45 m individual customers or 5 m business customers.
We are a high-performing and well-respected communications function, and are in the process of transforming so that we can meet the future needs of the business, and deliver high-impact and outcome-driven communications.
Corporate Communications and Publications is a new team that is responsible for setting out the department's overarching narrative.
We do this through corporate documents, including HMRC's annual report and accounts and business plan, EU Trader readiness packs, the Building our Future narrative, as well as ongoing briefing.
The Deputy Head of Corporate Publications will do this by:
Supporting production of HMRC's annual report and accounts, business plans, and other key organisational documents, ensuring they reflect HMRC's refreshed brand and ongoing departmental narrative.
Working with design teams and business, drawing on best practice from other government departments and the privat...
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Working with design teams and business, drawing on best practice from other government departments and the private sector, so HMRC's publications are best in class.
Leading on key projects - for example, producing communications plans and handling strategies to support the publication of key corporate documents, working with external and internal communications teams to produce great material to engage external audiences. Identify potential issues and areas of concern and work up robust handling plans.
Supporting the Head of Corporate Publications to establish regular updates of the departmental narrative, agreeing how we will work with other parts of communications and business leads.
Supporting work to identify key departmental issues and then feeding these into the narrative, drawing on best practice from across Government
Supporting the Head of Corporate Publications in driving the development of the Corporate Communications and Publications team.
You will be an experienced communications professional with demonstrable evidence and track record in writing, editing and shaping content that delivers excellent impact and outcomes.
You'll be someone who sees the strategic big picture behind the story we tell and understands how best to apply it through our comms and publications - but you'll also be able to take raw information and turn it into great content, and focus on editorial fine detail when required.
Confident and resilient, you will be comfortable challenging the status quo, and being challenged. You will be an innovator with strong collaboration skills.
You must be an experienced GCS professional, who will endorse and advocate current GCS standards and professional development.
You will have the confidence to support work alongside HMRC's ExCom members and senior officials, as well as strong influencing skills and the ability to prioritise and manage competing demands.
You will have a commitment to delivering world-class communications and championing best practice.
Key interactions: ● Comms Senior Leadership Team ● Other Communications Business Partners ● Directors General, Directors and their teams ● HMRC Communications - all areas ● HMRC Corporate Finance
Willing to undertake communications professional body membership and qualification once in post (if not already held).
Membership of the Government Communications Service (GCS) is expected on appointment.
Travel to other Communications Hubs and overnight stays may be required.
A strong track record in writing, including content for Corporate publications and experience in producing communications handling plans/strategies is required.
We'll assess you against these technical skills during the selection process:
GCS Competency: Ideas
GCS Competency: Impact
GCS Competency: Implementation
GCS Competency: Insight
Civil Service pension schemes may be available for successful candidates.
If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance
Things you need to know
Successful candidates must pass basic security checks .
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules .
If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
Selection process details
This vacancy is using Success Profiles , and will assess your Strengths, Experience and Technical skills.
If a large number of applicants apply, we will carry out an initial sift on the lead technical skill. Feedback will only be provided if you attend an interview or assessment.
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.