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Job description

Job Description:
Hiscox are looking for a Delivery Manager to manage change on our cloud based Oracle applications. These changes are typically group wide with change being driven by a number of business unit customers within our Finance community and delivered via an internal IT team supplemented with contract and partner resources.

The right candidate would ideally have experience working with teams in Agile & hybrid methodologies to deliver Finance change. The individual should also be able to demonstrate the ability to drive positive change and quality improvements in working practices by working closely with the team, customers, partners and third parties.

What you'll be doing as a Delivery Manager:

In addition to on-going enhancements to the existing Oracle platform, there are a number of critical strategic projects that you may be engaged on, including IFRS 17. Heavily involved in the Finance and reporting platform, this role will provide you with many opportunities to work with key stakeholders. Responsibilities include:

  • Primary point of contact for Oracle change delivery by the Finance Systems Support team
  • Day-to-day management of the technology change cycle (dev, test, deploy, fix etc.)
  • Overall accountability for the quality of deliverables produced by the delivery team
  • Detailed delivery planning
  • Capacity management of the team
  • Maintenance of requirements backlog
  • Facilitation of planning and retrospective sessions across change channels and delivery team
  • Removing technical blockers to ensure delivery team is as efficient as possible
  • Identification, prioritisation and delivery of tangible process improvements (continuous improvement)
  • Build relationships with key stakeholders and actively manage expectations
  • Proactive management of internal and external assumptions, dependencies and risks with associated reporting to business & IT stakeholders
  • Adhere to Hiscox change governance and delivery standards
  • Co-ordination of Support & Incident Management

Person Specification:
Our must-haves:

  • Good stakeholder management, skilled at balancing conflicting requirements across multiple high profile programmes of work with rapidly evolving targets
  • Experience of managing technical delivery teams, ideally within Finance
  • Experience of using tools to manage the application delivery lifecycle (e.g. vFire, JIRA)
    • Is self-motivated, confident and decisive, with a 'can do' attitude to work; a proactive manager who actively seeks out and deals with issues rather than waiting for direction
    • Is able to communicate clearly to all colleagues, including senior IT management and offshore technical resources
    • Has experience of working on large complex business projects & integration solutions
    • Has experience of the full project life cycle, from initial analysis and solution design to user acceptance testing and production support

Our nice to haves:

  • Knowledge of Oracle principles and applications
  • Understanding of testing techniques applied to solution delivery
  • Has experience of implementing and managing processes and governing them within technical teams; comfortable rolling out new practices to established teams
  • Understands and demonstrates the Agile principles and how to apply best practices in the software development environment
  • Is able to influence, coach and support colleagues in adopting new processes and ways of working

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Diversity and flexible working at Hiscox

AtHiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

If you would like to know more about the role, or you are having any difficulties with the application process please send your CV and the four-digit job ref number to
[email protected]
Job Sector
Job Position
IT Manager
York, UK Show on map
Post date
Closing date

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Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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