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Job description

Colt Data Centre Services (DCS) offers flexible and affordable colocation and IT infrastructure solutions. Our connectivity and colocation solutions allow our customers freedom to plan effectively for the growth of their business, knowing that their data centre strategy is future-proof.

Role Purpose

Assist in providing a 24 x 7 remote hands service to Colt's internal & external customers and to support, develop, and implement new services in-line with customer & business requirements.

Key accountabilities
  • Proactively maintains standards for the data centre in line with DCS best practice.
  • Maintains processes and procedures relating to the data centre: Siebel, Sherpa, Visio floor plans.
  • Manage, monitor tickets queues and resolve Helpdesk calls/tickets as required via Oracle Siebel system
  • Raise all change requests in accordance to colts processes for activities within the technical white space.
  • Manage and/or work closely with third-party suppliers and DCS Infrastructure team
  • Issue permits to work (PTW) for IT cabling & rack based activities within the data centre in accordance to Colt's procedures.
  • Have an awareness of the environmental conditions within the Data halls and other IT technical areas, ensuring the areas constantly fall within customer contracted SLA's, i.e. Temperature, humidity & power commitments, etc.
  • Maintain a duty of care for everyone on site - immediately report any health and safety concerns, or anything unsafe or potentially dangerous to management and stop the work continuing.
  • Ensure that Colt's Datacentre halls, rack builds and storage areas including debox areas are kept clean, safe and secure by following safety and security procedures, reporting any issue to the Site Manager
  • Monitor and check transmission/network equipment where applicable and escalate problems to ensure continued provision of service.
  • Manages and reports on incidents relating to the data centre.
  • Manage and respond to both internal & external customer request in accordance to defined SLA's/OLA's Duties to include:
  • Escort or chaperone customers or third party contractors
  • Accept and store customer or third party deliveries
  • Carry out media/tape change back ups
  • Resetting hardware including reboots (power cycle)
  • Device status observation
  • Audit racks or rack based equipment
  • Help support and/or Manage Installations ( hardware ), PDU's and blanking panels, etc.
  • Support General trouble shooting
  • Supervision of third party contractors
  • Racking and de-racking of equipment
  • Patching: Copper and fibre services
  • Reporting - support site information gathering and/or customer reporting requirements
  • Duty of care for Colt service delivery personnel to ensure they follow the Datacentre site rules
  • Manage material stock levels relating to colo-location delivery & customer support
  • Support the Implementation team ensuring delivery of cross connects, long-lined telco & IT and managed services
  • Ensure that all delegated tasks from the Implementation Managers are completed successfully, in accordance with the agreed timelines and communicated effectively to the IM upon completion, engaging with other business stakeholders if applicable ( Sherpa, ...)
  • General ad-hoc duties

Role specific requirements


What are welooking for?
  • Proven experience in providing support services within a Datacentre environment
  • Demonstrate previous experience of working in isolation and on 24x7 Shift basis.
  • Experience working in Data Center trouble shooting & installation including (rack positioning, racking and un-racking of hardware equipment, copper & fibre media including testing)

  • Experience in operating systems (Windows,Linux ..) and networking equipment (switches, firewalls..)
  • Monitoring tools experience such Hobbit, Cacti, Sitescope, Nagios, others
  • Any experiences with the typical DC HW and systems as a plus:
  • Hardware : HP, Dell, SUN , Cisco , Juniper, others
  • Networking: switches , load balancers, firewalls, fortigates, junipers,F5 load balancer, bandwith mgt , vpn, mail security, web security , IDS/IPS
  • Wintel: Windows Server, SQL, AD/DNS/DHCP, IIS, MS Terminal Server, Citrix, Exchange, BlackBerry Server, ISA Server, SharePoint Server, WSUS-Server, Antivirus, MAIL security, Windows Scripting, Cluster servers
  • Opensource: SOLARIS, SUN, REDHAT, SuSE, Debian, MySQL, LDAP, Opensource apps, DNS, Shell Scripting, Perl Scripting, Post fix, SUN mail, Apache, Tomcat, Jboss, Red Hat cluster, Veritas cluster, PHP
  • Storage&Backup,: Storage-EMC, Storage-HP, Storage-SUN, Veritas Netbackup ,COMMVault (Presilient) , Networker (EMC)
  • VCloud : VMWare Infrastructure , virtual servers, host ESX's

Skills / Qualifications

  • Having a working knowledge of ITIL Version 3 framework would be beneficial
  • CNET
  • English written and spoken desirable

What we offer:

Colt DCS is a growing business that is investing in its people. Our people are defined by their ability to make things happen and deliver on their promises. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt DCS recognises the importance of a work life balance.

Some benefit examples are:
  • Pension and insurance options
  • Access to a virtual business school for on-going learning
  • Business mentoring
  • Discounts with local hospitality and retail providers
  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities

Who we are

Colt DCS has a vision to ''to be the most customer centric data centre provider''. We have over 20 years' experience in designing, building and operating energy-efficient, reliable data centres - hosting significant financial, media, corporate and cloud wholesale providers across the world.

We operate 29 state-of-the-art data centres across Europe and Asia Pacific, offering 24/7 security and local language support. We are connected to a further 530+ third party data centres across our network and are able to offer private links into the major public cloud providers.

Privately owned, Colt DCS is one of the most financially sound companies in its industry and able to provide the best customer experience at a competitive price.

For more information, please visit www.colt.net

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace
Job Sector
Job Position
London, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Colt

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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