LGIM is the investment management arm of Legal & General Group, a FTSE 100 company. We are one of Europe's largest asset managers and a major global investor, with assets under management of £983.3bn* (as at 31 December 2017). Our success has been built by focusing on clients and providing them with services and solutions that meet their needs. We offer strategies across the full spectrum of asset classes, including equities, bonds, property, alternatives and cash, as well as multi-asset strategies tailored to the needs of institutional and retail investors.
LGIM is one of the world's leading providers of index fund management. We are at the forefront of developments in liability-driven risk management solutions for defined benefit pension schemes, a leading provider of defined contribution solutions and also offer wide range of strategies to help our clients manage their investment objectives. LGIM continues to innovate as markets evolve, building strong relationships with clients including pension scheme, sovereign wealth funds, wealth managers and other professional investors.
We understand that our scale brings responsibilities. We play an active role in the companies we invest in, from exercising shareholder voting rights to directly engaging with companies at a board level. By engaging with businesses, we aim to unlock value for investors and shape the future and sustainability of financial markets.
In addition to having a leading position in the UK, we have selectively expanded into new markets across Europe, the Middle East, Asia and the US. We believe that translating our capabilities to reflect the needs of our international clients will mean we are well placed to help them achieve their objectives.
*LGIM internal data as at 31 December 2017, including derivative positions and advisory assets. These figures include assets managed by LGIMA, an SEC Registered Investment Advisor.
LGIM manages fixed income, equity, multi-asset, liability-driven investment, property and alternative solutions on behalf of its clients. Located across the globe, our clients include institutional pension funds, financial institutions, local authorities and sovereign wealth funds. In order to meet the complex and evolving investment needs of our clients, we focus on remaining at the forefront of investment product innovation and maintaining our reputation as experts across all asset classes.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.
Provide second line support for all issues relating to Data systems within the scope of the Data Support team
Become Subject Matter Expert for the Pega system, used to manage Client On-Boarding workflows and other workflows as they come on stream
Manage new releases of platform and application code into the Production environment using standard DevOps deployment tools
Ensure all incidents are recorded according to standard procedures.
Analyse issues as they occur, working with software and data suppliers, business users and other IT departments to prioritise and progress resolution in appropriate timescales
Communicate with business and other IT teams the status of any issues
Identify and capture any resultant business requirements and feed back into existing or future data work-streams
Monitor and record Service Level Agreements with consuming systems
Provide Management Information which will help to recognise common issue types, resolution patterns and the cost of running the function
Document current processes and common exception types
Ensure that common standards and procedures are applied across all Production Support teams
Provide out of hours support on a rota basis for supported systems.
Highly analytical with logical approach to problem solving
Good understanding of workflow management and Pega in particular
Understanding of use of data in an Asset Management environment
Good communicator who has the ability to work within a tight knit team
Profile of ideal candidate
Graduate calibre, although degree not essential
Technical and Professional Qualifications
Ideally IMC, or other qualifications or courses demonstrating an interest in the business
Demonstrated history of learning. For example, conferences or specific training courses relating to the management of Data with the Investment Management industry .
Experience and Background
Must have worked Support Analyst for Pega systems and have an excellent understanding of how data is managed and consumed.
Demonstrated ability to engage in multiple initiatives simultaneously
Must be able to demonstrate a collaborative approach with other teams to establish appropriate approach to support
Competence and Characteristics
Communication: Must be able to demonstrate excellent verbal and written communication skills and the ability to interact professionally with a diverse group of business and IT staff.
Attention to Detail: Must be able to demonstrate the ability to record accurately all steps involved in issue investigation and resolution.
Specialist Knowledge & Skills
Experience of Pega projects, support and deployment processes
Knowledge of relational databases (preferably Oracle)
Good knowledge of Investment functions for an Institutional Fund Management Company
Knowledge of messaging technologies.
Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, at least 25 days' holiday (with potential to rise to 26 days), private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.