We're not like a bank. We're not like other financial services companies. We're not really even like other call centre environments either. We're a building society. So we're building our 'society' with a sense of community and with a collective belief in the idea that we're all here to help each other. That's what we're all about and that's what makes us different.A starting salary between £16,380 - £18,500, depending on your customer service experience, which will rise by at least £500 when you've successfully completed your probation, you'll enjoy a 35 hour contract, with flexible shift patterns between 8am and 8pm, 24 days holiday with the option to buy more, flexible benefits, life assurance, and a generous pension scheme.
Who we're looking for
If you've got a customer service background, if you're a confident communicator and looking to take on a new challenge in an established business, there's really no better place for you. As a Customer Service Consultant at Nationwide, you'll be making our customers' lives easier and helping them to make the big decisions for their future.
What you'll be doing
Handling a range of inbound calls, you'll play a pivotal role when it comes to supporting our members during their mortgage application process. But, you'll do more than just communicate; you'll advise, dipping into your in-depth knowledge of the Mortgage function, and the wider busines...
Before you apply, we encourage you to learn more about Nationwide Building Society
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.
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Handling a range of inbound calls, you'll play a pivotal role when it comes to supporting our members during their mortgage application process. But, you'll do more than just communicate; you'll advise, dipping into your in-depth knowledge of the Mortgage function, and the wider business, and using it to make accurate recommendations for each individual case.