Welcome to VERCIDA website.

Skip to main content
Enable Recite to make this website accessible

Profile completeness

Did you know that users who have filled in their profile details are 42 times more likely to get matched with the right employer?

security illustration Help us find the best workplace for you by sharing more about yourself. We will never disclose your information with others.

Job description

Job Title: Customer Service Advisor
Start date: Various start dates available
Contract: Permanent
Location: Homebased training and working until it is safe to come into the office
Salary: £18,525 rising to £19,461
Shift/Hours: 37.5 hours per week.
Working 10am - 6pm, 12noon- 8pm OR 2pm-10pm 4 days during the week and 1 weekend day

Job title:
Customer Service Advisor

Job Description:

Deliver premium level customer service on behalf of Capita

Customer Support

At Capita Customer Management, we house a Centre of Excellence at our fantastic offices at Arlington Business Centre in Leeds. We want to go beyond just making our customers happy. We want to provide a personalised, premium service which can continually improve their experience.  Using advanced technical support tools, our platinum service ensures our experts - that'll be you - are able to help our customers where and when they need it.

What you'll be doing

Supporting our customers in any way they need it, is the simple answer.

We can receive calls regarding any aspect of our products or services on any given day, and you will be responsible for being responsive to the customer communications. Our main ask of you is that the customer feels they have received the best service possible. If you are empathetic, a good listener, understanding and resolution-focused, then customers will feel that in their transactions with you.

And that's all we really require on a daily basis; you just being you!

As for your development, we've designed a programme to transform our ambassadors as they grow. From the moment you join us, you'll benefit from training and development opportunities that will help you reach your full potential.

What we're looking for

Someone who:
  • thinks a little differently
  • is always willing to take full ownership for customers' issues
  • sees people for who they are and can adapt as required
  • wants to learn about emerging tech and products


As part of our team you'll benefit from additional ongoing coaching and development and the chance to earn yourself a bonus if you can deliver the highest levels of customer satisfaction. Then you also have the regular perks of being part of Capita too:
  • After 6 months you will receive a brand new, high end Samsung device
  • A competitive salary
  • 23 days annual leave plus Bank Holidays dependent on shift pattern
  • A wide range of discounts on many products and services
  • Interest free season ticket loans
  • Monthly incentive schemes
  • Cycle2work scheme
  • A free city centre shuttle bus service.
  • voluntary health, dental and vision benefits
  • company matched pension and life assurance
  • the option to buy extra leave
  • employee assistance programmes
  • discounted gym memberships
  • paid time to volunteer in your community
  • discounts on leisure, travel, technology, fashion and food.

Many of our offices also provide extra perks, such as free fruit deliveries, lunch clubs, onsite gyms, and yoga classes.

What we hope you'll do next

Simply fill in the application from by clicking apply now. If you have any questions, then feel free to get in touch with [email protected] before you start.

All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

What will happen next
  • Your application will be reviewed
  • We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from [email protected] and complete as soon as possible
  • Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

It's important to note that where our offices are open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. We also have clear policies on business travel and continuity.

The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our employees and customers safe during this time.

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

United Kingdom

Time Type:

Contract Type:
Job Sector
Customer Service
Job Position
Customer Representative
Leeds, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Capita

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

Articles you might like

Other jobs in Business Management, Human Resources

You will receive an email with link to reset your password.

Enter your new password