Customer Service Adviser- Contact Centre - (Full-Time and Part-Time)
Why choose the Customer Service Centre?
Do you want to start at a salary of £18,000 with the opportunity to increase this by at least £500 in the first 6 months, take inbound customer calls with no selling and only work 35 hours a week Monday - Friday?
Read on to find out more…
We are looking for Customer Service Advisers, situated in our Contact Centre in Southampton City Centre. You will be at the frontline of delivering a high-quality experience to our customers and financial advisers. You'll be the first point of contact for our customers over the telephone and by email.
You don't need to have previous office or financial services experience. We'll give you what we believe is market leading training and support to help you with achieving your career ambitions.
To be successful as a Customer Service Adviser, you will have a passion for delivering great service and understanding the importance of the customer in our business. You'll have a natural ability to explain complex information clearly and simply using your excellent communication and listening skills.
A great Customer Service Adviser is able to use their personality to build a fantastic rapport with the customer and at the same time, be able to listen to their needs and deliver the 5 star, tailored service they deserve.
Before you apply, we encourage you to learn more about Old Mutual Wealth
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.
Good computer skills and attention to detail are essential in our fast paced environment. If you want a new role that is going to give you the tools to grow, progress and give you a fantastic foundation of support, apply now.
The Customer Service Centre is open from 8am - 7pm and we work on a rotating shift pattern Monday - Friday.
Everyone only works a 7 hour shift per day (plus on hour for lunch) and the same shift all week for your ease of planning.
For part time applications, please be very clear in your application which days you are looking to work and the number of hours a week.
Please note, if successful, all applicants will be required to undertake full time training for up to 8 weeks 9am-5pm, Monday - Friday.
Salary & Benefits
£500 added to salary per product accredited. Ability to grow salary up to £20,500
Yearly bonus based on the company's and individual performance
8% non- contributory pension scheme, optional ability to boost through personal contributions
24 days holiday plus bank holidays with the ability to buy and sell up to an additional 12 days
Social working environment with four paid company events a year
5 minute walk from Southampton train station and season ticket loans available
Protection benefits provided as part of the package - life assurance, income protection, personal accident insurance and private healthcare
Discounts around Southampton with well-known food and clothing retailers around the city centre including Gyms
Subsidised cafeteria, subsidised Costa Coffee and dress down Fridays