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Job description

Core Responsibilities and Objectives
• To act as an ambassador for the BBC and TVL in Outreach advice events.
• Provide customer advice in line with current over 75 policies
• Facilitate immediate solutions to customers where possible
• Capture data to update and improve the TV Licencing database
• Effectively communicate licencing requirements to customers who may display vulnerabilities.
• Ensure all Group Essential Training is up to date
• Comply with all TVL information security policies
• Comply with all H + S policies and requirements

Job title:
Customer Outreach Advisor

Job Description:

Key Tasks and Responsibilities

• Attend and fulfil a designated role at a series of Outreach events.

• Assess individual customer circumstances and requirements to ensure an optimum customer journey.

• Explain the updated policy and requirements to the customer and any carer support in place.

• Assess and capture evidence for a free licence under new policy conditions.

• Signpost customers to further pension credit advice providers.

• Facilitate customer licence pre-registration for events before June 1st 2020.

• Facilitate customer licence sales for events after June 1st 2020.

• Capture customer feedback at events including complaints.

• Carry out work and attend meetings as directed by the Outreach Manager.

• Attend and actively engage in all training as directed by the Outreach Manager.


Time Type:
Full time

Contract Type:
Fixed Term (Fixed Term)
Job Sector
Customer Service
Job Position
London, UK Show on map
Post date
Closing date

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