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Job description

Are you a Payroll expert with a real passion for delighting customers? If so, then read on, this might just be the role for you…

Xero is beautiful accounting software that gives small businesses and their advisers real-time access to accounting information, anytime, from anywhere.

We are growing our CX team and need new Customer Experience Specialist to support our customers from our Milton Keynes HQ.

What is CX?

CX is our superb customer care team, made up of Xero product experts (not used Xero? Not to worry with our support and training you soon will be) based in the UK, NZ, AU and US. We work together to provide 24/7 support to our customers using Xero.

Our CX Payroll team have one common passion and that's excellent customer service. In this role you'll be looking for every opportunity to delight our customers with your problem solving skills and an in-depth knowledge of payroll.

Where do you fit?

Our CX Payroll Specialists investigate and respond to Payroll queries from our customers via email. They might need some help in using our software or may need walking through a solution; you'll be the person to help our customers run their payroll for their business using your payroll knowledge.

You'll love working at Xero

We live by our values and have a mantra: Do Beautiful Work. You'll work in modern, fun, open plan offices with lots of great little benefits internally as well as a casual dress office - don't believe us, check out the website!!

We also offer all employees comprehensive benefits and company shares.

To be successful in this role you will have…
  • Proven experience in a similar role within Payroll, and Customer Service
  • A strong understanding of the importance of customer service
  • An understanding of UK Payroll legislation and PAYE processes
  • Excellent oral and written communication
  • Diligence and commitment to following through and resolving problems
  • IT literate, and familiar with using technology and troubleshooting systems
  • Ability to self-motivate, work on own initiative as well as a team player
This role is accompanied by a salary of £26,000 - £28,000.

If this role sounds like you, please get in touch - we'd love to hear from you!

We strive to create an inclusive workplace where people have the opportunity to succeed, regardless of gender, gender identity, gender expression, sexual orientation, marital or civil partner status, race, religion or belief, disability, age or pregnancy.

We embrace difference and know that if you can be yourself at work, you'll be happier, more motivated and creative. We want you to bring your whole self to work, to have your own perspective and know that you belong.

We're a Stonewall Diversity Champion and Disability Confident Committed.

Learn more about Xero

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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