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Job description

Grade: Band B
Salary: £17,262 - £19,704 per annum (plus allowances)
Closing Date: Monday 17th June 2019

Are you a motivated and enthusiastic individual, with excellent communication skills, who enjoys working in a busy and challenging environment and wants to obtain a qualification whilst working?

West Midlands Police are recruiting Custody Officer Assistant Apprentices on a 12 month fixed term contract where there is the strong possibility to progress to a permanent contract on successful completion of the Custodial Care level 3 Apprenticeship.

Custody Officer Assistants support the Custody Sergeant in delivering a safe and secure environment for those detained in connection with a wide variety of criminal matters. Custody Officer Assistants perform a wide range of tasks including:

  • Conducting timely welfare checks on detainees
  • Taking fingerprints, photographs and DNA samples
  • Supporting investigating officers
  • Completing associated administrative duties including maintenance of computer records, preparing documentation and filing
  • Using computer systems including Microsoft and Outlook
  • Observation of detainees
  • Prepare and issue food and drink to detainees
  • Communicate with internal colleagues and external agencies via email, telephone and in person
We are seeking to recruit Custody Officer Assistant Apprentices to meet the operational demands of the 24/7 custody environment. We have positions available at Perry Barr and Oldbury with an intended start date of September and November 2019.

As part of your role you will be required to work weekends and bank holidays. Allowances will be paid where appropriate.

As a Custody Officer Assistant Apprentice applicant, you will have experience of working well on your own initiative and as part of a team. You'll be able to demonstrate your ability to remain calm and deliver your role within a pressured environment. You will also be a confident decision maker with excellent communication and interpersonal skills. In addition you will:
  • Be 18 years or over
  • Have a minimum of GCSE grade C or GCSE grade 5 (the new numeric grading) or a level 2 in English and maths or an equivalent level maths and English qualification
  • Be computer literate
  • Be able to write in a clear, concise and accurate manner
  • Be helpful and compassionate
  • Be prepared, with support, to work in an team environment which can at times be unpleasant and aggressive

If successful and offered a role as a Custody Officer Assistant Apprentice, you will be required to attend a paid four week training course in Birmingham at the start of your employment (Mon - Fri 08:00 - 16:00). This course will incorporate aspects of legislation, policy, first aid, personal safety and ICT systems.

The City and Guilds Level 3 in Custodial Care Apprenticeship programme will be supported by a local college, with on-going development days provided by WMP which are built into your shift pattern.

Due to the nature of the role, preferred candidates will be required to undertake both Security Checks (CTC) and Recruitment Vetting (RV) plus complete a medical examination.

Flexibility is required as you may be deployed to a custody suite within the West Midland Police force area at short notice.

Shift Patterns

COAA full-time positions working the 24/7 shift pattern (Monday - Sunday) that will involve night time working:

  • 07:00 - 15:00
  • 13:00 - 23:00 / 15:00 - 01:00
  • 22:00 - 07:00

WMP is a large and diverse organisation where you can develop your skills, knowledge and career in an encouraging and flexible environment. We're able to offer you a comprehensive range of rewards and benefits including:

  • access to a Corporate Health Cash Plan and wellbeing website
  • the opportunity to save on travel costs through a Corporate Travel Scheme
  • the option to join a generous Local Government pension scheme

Interviews for these posts will take place during June/July 2019

Previous applicants need not apply again for this post.

Please note applications for this apprenticeship role is open to all ages.

Diversity and Inclusion Vision: "Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

West Midlands Police are currently undertaking a long term review of staff pay and conditions. The grade, pay and other terms of employment are therefore subject to review and may change in the future.

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