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Job description

    Company Info

    Working here is about being there for our customers; we're available should the worst happen and we work together to enable social and financial equality across the UK. But it's also about you -how you develop and what you can achieve. We'll help your talent thrive in an environment where you'll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.

    Department Info

    With around one million customers, our retail business helps turn customers' pension savings into lifelong retirement income and our corporate business looks after our defined benefit pension schemes ensuring they are effectively managed to protect against risk and achieve their maximum potential.

    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

    Job Duties

    The Continuous Improvement Specialist (CIS), LGRI, will manage a series of initiatives and improvement activities to help implement against the target operating model, processes, tools and metrics across the Business Technology & Transformation (BT&T) function. This will include supporting our customers and transformation colleagues in adopting agile as a delivery methodology to support our transformation ambition to provide customers for a first class delivery service.

    The CIS will support LGRI and LGRR (through cross-divisional initiatives) to facilitate and design consistent operational improvements aligned to the strategy, to evolve methodologies, processes, tools and ensure value and targets are clear and identified in all activities in the operating model for effective operations.

    Principal accountabilities:
    • Manage and deliver the implementation of the target operating model, processes, tools and metrics across the BT&T function
    • Responsible for coaching and mentoring team members on agile values, principles and practices including up to the leadership team.
    • Champion and embody the Lean-Agile core values and promote their usage across the organisation acting as an Agile change agent both internally and externally to play a pivotal role in the evolution and maturity of the Agile methodology, gaining maximum alignment to business priorities
    • Manage a series of initiatives that will effectively implement strategy, evolve methodologies, processes, tools and ensure value and targets are clear. Ensure that baselines are captured, targets are set and a portfolio of activity identified, shaped, managed and tracked to deliver to the objectives of the BT&T organisation
    • Act as a role model and advocate of continuous improvement methods and develop talent and capabilities to support a development path for team members to support the BT&T organisation.
    • Collaborate across the wider LGRI and other areas on best practice for Continuous improvement and leverage ideas and approaches to implement initiatives effectively and to foster a change network (Hub) that leverages skills across BT&T to deliver effective change.
    • Prepare and deliver materials to ensure effective implementation of change across the organisation and to actively encourage agile mind-set implementation

    Skills Required

    • Degree and/or MBA educated- desirable but not essential or demonstrable equivalent role experience and capability at this level
    • Agile Methodology  - desirable not mandatory
    • Prince 2 Qualification APM or equivalent - desirable not mandatory
    • PROSCI - desirable but not mandatory
    • Leam Six Sigma - desirable but not mandatory
    • ADKAR - mandatory (or similar change management methodology)

    Knowledge, Skills & Experience:
    • Regulated Industry background preference
    • Change/Transformation management disciplines with track record of delivery of cultural change and transformation expertise
    • Lean Sigma process experience and capabilities across complex geographical / functional matrix organization.
    • Proven track record of delivering large, complex, multi supplier change initiatives with technology appreciation and awareness with track record of building effective relationships in complex environments
    • Developing organisational capability (people, processes, technology, knowledge) with proven background in adapting to trends and openness to new ideas
    • A good understanding of applying agile values and principles as well as traditional delivery methods and
    • Experience in applying Scrum practices either as a scrum master or as part of an agile team.
    • Experience in coaching and mentoring team members and product owners
    • An understanding of automated testing frameworks and techniques

    • Communicating and inspiring confidence across all levels with technical and non-technical audiences and effective at making good decisions and delivering great outcomes in in line with BT&T strategy
    • Strong organisational skills and attention to detail and demonstrated ability to work independently but also to lead teams and a portfolio of change initiatives focusing on priorities to manage a high-volume of tasks, deadlines, requirements, and decisions
    • Collaborative worker who freely shares their knowledge and experience with excellent interpersonal skills with the ability to successfully engage and influence a broad range of individuals across various internal and external businesses and support functions
    • Develop, get buy-in and deliver approaches across the organisation and wider division and track record of building effective relationships in complex environments


    Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday,private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

    For any queries please contact tom.booty@landg.com. Please note applications can only be made online via the portal.

Job Sector
Strategy & Consultancy
Job Position
Change Management
Hove, UK Show on map
Post date
Closing date

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