This is a fantastic opportunity to join a highly successful and fast growing organization as Contact Centre Agent. You will be providing excellent customer service to our members and in return you can expect a competitive salary along with excellent benefits including 25 days holiday, bonus and company pension scheme. We also offer a comprehensive training programme and fantastic progression opportunities.
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Forward on escalated calls in the correct manner
Maintain and develop knowledge of pension schemes
Provide support to the administration team
Support team members during busy periods
Work as part of an effective team
Answer the phones and respond to members queries to set service standards
Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
Communicate with members via email
Make outbound calls when required
Hit individual (KPI of 50 calls per day) and team targets.
Pass at C or above for Maths and English Language at GCSE or equivalent
Able to work to a high level of accuracy
Able to work well under pressure and meet targets
Interpersonal skills to include good written and verbal communication
Excellent customer service skills and a positive, customer focused attitude
Experience in either DB or DC pensions administration would be an advantage
Experience working within a contact centre would be an advantage
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