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Job description

This is a fantastic opportunity to join a highly successful and fast growing organization as Contact Centre Agent. You will be providing excellent customer service to our members and in return you can expect a competitive salary along with excellent benefits including 25 days holiday, bonus and company pension scheme. We also offer a comprehensive training programme and fantastic progression opportunities.

The Role

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Key tasks:

  • Forward on escalated calls in the correct manner
  • Maintain and develop knowledge of pension schemes
  • Provide support to the administration team
  • Support team members during busy periods
  • Work as part of an effective team
  • Answer the phones and respond to members queries to set service standards
  • Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
  • Communicate with members via email
  • Make outbound calls when required
  • Hit individual (KPI of 50 calls per day) and team targets.

The Requirements

  • Pass at C or above for Maths and English Language at GCSE or equivalent
  • Able to work to a high level of accuracy
  • Able to work well under pressure and meet targets
  • Interpersonal skills to include good written and verbal communication
  • Computer literate
  • Excellent customer service skills and a positive, customer focused attitude

  • Experience in either DB or DC pensions administration would be an advantage
  • Experience working within a contact centre would be an advantage

Equal Opportunity Employer

Job Sector
Customer Service
Job Position
Customer Service Advisor
Redhill, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Willis Towers Watson

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