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Job description



Full-Time/ Permanent

Dixons Carphone is Europe's number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland.

Working within a customer service focused team to ensure the accurate and timely connection of mobile and landline telephony services and subsequent payment of commissions. To provide industry leading levels of service and knowledge to our customers. To provide cover across different support teams to ensure resourcing meets service requirements

  • Ensure the Completion and timeliness of all activities according to monthly schedule
  • Ensure all credit vets, connections, upgrades, migrations, ports and post connections support requests are completed professionally and accurately within agreed timescales.
  • Ensure that all full service and manual imports are processed accurately and on schedule.
  • Ensure that all connection and non-connection administrative activities are fulfilled daily
  • Take an active role in ensuring partner's requests meet the criteria of the networks, therefore minimising risk and supporting the Commissions team as required.
  • Take individual responsibility for keeping up to date with all network changes and CPW promotions and propositions.
  • To work as a team player and adopt a flexible approach to the needs of the whole Partner Support Team.
  • Present a positive, professional, team-focused and efficient image at all times.
  • To provide first class customer service and support to all our dealers

Knowledge, skills, ability
  • Intermediate level for Microsoft Office, specifically Excel and associated software
  • Good experience of working within a large volume operations
  • Able to deliver to tight deadlines on a daily/weekly basis
  • Strong analytical skills
  • Able to prioritise workloads to meet deadlines
  • Knowledge of telecoms industry
  • Skilled use of database software - CRM

  • 25 days holiday plus bank holidays
  • Colleague discount at Carphone Warehouse & Currys PC World
  • Pension Scheme
  • Life Assurance
  • Optical Vouchers
  • Cycle to work scheme
  • Perks at Work
  • Employee Assistance Programme

It's an exciting time to join us and find yourself a place in our growing success story, apply now.
Job Sector
Customer Service
Job Position
Customer Service Advisor
Poole, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Dixons Carphone

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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