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Job description

In a nutshell

This is an exciting opportunity to join our dynamic and high-energy new store in Milton Keynes. You will be part of our front line staff offering an excellent level of customer service that leaves everyone of our customers that visits this store feeling inspired.

Our Concierges engage with our customers to understand their needs quickly and expertly whilst maintaining excellent customer experience. This role will drive Net Promotor Score (NPS) and impact sales through delivery of the service proposition

Day to day
  • You will meet all our customers upon arrival and identify their needs within initial interactions
  • Be responsible for the end to end customer experience
  • Match individual customer needs to the right holiday Advisor
  • Handle the customer booking process
  • Ensure customers have access to in store service proposition whilst waiting for an appointment or Advisor has become available
  • You will bring to life the magic of our holiday to our customers via our brochures, videos and personal knowledge
  • You will work with the Manager to ensure our customer service and sales targets are met
  • Maximise margin of store through add on sales
  • Take care of queries in a timely and efficient manner
  • Highlight any service issues which impact the customer experience to the Store Manager
  • You will use your own creativity and data insights to make recommendations for...

Before you apply, we encourage you to learn more about Virgin Atlantic and Virgin Holidays

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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  • You will use your own creativity and data insights to make recommendations for how these service issues can be resolved

About you

To be a success in this role you will shows a genuine enthusiasm and real passion for providing a high standard of service. We are looking for someone with a flexible attitude to their work, who is passionate in meeting customer demands with a "can do" attitude. You will need to have an interest in our customers and be happy to take personal responsibility whilst they wait to see to be seen.

Experience with dealing directly with customers, either face to face or over the phone would be advantageous. This role requires an excellent communicator with excellent influencing and negotiation skills. Expectations are high, but will make sure you have the happiness of working for an iconic brand in a rare and invigorating setting.

So do you pride yourself on your social skills? Can you organise your time effectively? Do you love prioritise tasks to ensure all situations are dealt with effectively, if so why not apply today?

The perks

Our pioneering spirit an d passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.

Be you - our differences make us stronger

Virgin Atlantic and Virgin Holidays are equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. O ur aim is to employ people who reflect the diverse nature of society which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our brilliant mix of people.

Click here to follow us on LinkedIn and view our latest company updates and current live vacancies.

To all recruitment agencies: Virgin Holidays does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Holidays employees. V irgin Holidays is not responsible for any fees related to unsolicited CVs.

Job Sector
Job Position
Milton Keynes
Milton Keynes, UK Show on map
Post date
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