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Job description

The 'Know Your Customer' Customer Care Professional will be responsible for engaging with American Express Merchants via all types of written & verbal communication in order to obtain crucial Due Dilligence Documents.

Know Your Customer is a key initiative for this department and the role requires excellent organisational skills, an ability to analyse and make judgments on customer documents, and a good understanding of the sensitive nature of the information we are capturing. Integrity when dealing with customer data is particularly prevalent in the role and the individual will be required to file and securely store the data for future reference.

This is a Europe-wide initiative which requires interaction with both internal and external partners. A good understanding of a regulated role would also be preferred.

American Express are pleased to offer a competitive international relocation package. Details and conditions will be shared on application.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications


Required skills:

  • Demonstrate history of good customer service
  • Excellent Written skills - Email and Letter
  • Experience in dealing with customers over the phone
  • Proactive, helpful attitude
  • Ability to work to daily, weekly and monthly targets...

Before you apply, we encourage you to learn more about American Express

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

Articles you might like

  • Ability to work to daily, weekly and monthly targets and productivity goals
  • Strong communication skills including excellent written and verbal
  • A desire to develop with a clear development plan in place
  • Ability to analyse data
  • Strong English & German languages skills essential


Why American Express?
There's a difference between having a job and making a difference.

American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don't make a difference without it.
Don't live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.

Job Sector
Financial Services
Job Position
Compliance
City/Town
Brighton
Address
Brighton, UK Show on map
Post date
Closing date

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