AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd
AIG are hiring a Complex Claims Bodily Injury Adjuster (Motor) to actively support the Motor Business in providing a customer focused, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework.
Key Responsibilities -
Service Delivery - Handle, investigate and close all motor injury claims that have been allocated in accordance with agreed internal service levels, best practice requirements and against policy terms and conditions aligning with the total and/or partial resolution of Third Party needs.
Take pro-active steps to effectively deal with claimants and their Solicitors in order to best achieve overall business objectives.
Contribute to ensuring the Units Key Performance Targets are met and that own objectives are achieved.
Ensure that all allocated work is handled within the Key Performance Targets of the Motor Department.
Promote compliance with best practice for all aspects of claims assessment across the motor department and be aware of bespoke practices for specified clients.
To follow agreed internal and external processes, policies and procedures to ensure quality and service standards are met and leakage minimised.
Technical " Good knowledge of Personal Injury claims handling inclusive of Pre-Action, Protocols, claims and litigation procedures, products and services
Collaborate " Build relationships with internal and external customers including OSPs, Brokers, Clients and Claimants with the intention of enhancing the reputation of AIG as a first class motor claims service provider.
Work as part of a team and support colleagues so that overall team effectiveness is advanced.
Culture " Take personal responsibility for promoting a can-do attitude and demonstrating a pro-active claims handling service.
Self Development " Take ownership of learning and developmental needs to ensure effective performance.
Governance Framework - Taking personal and collective responsibility to ensure compliance with the Legal & Regulatory framework within which motor claims handling sits. This is to include, but not limited to, carrying out all accountabilities and objectives within the framework of the AIGTCF policy; ensuring FSA & DPA compliance; being aware of the implications of POCA and the Terrorism Act and the MOJ reforms.
To continually build upon knowledge of effective fraud screening processes and take the necessary steps thereafter to refer or deal with such cases that potentially involve a fraudulent aspect.
Key Requirements "
Demonstrate proven experience in an insurance or legal based environment handling third party motor claims and in particular personal injury claims.
The ability to take a pro-active and results orientated approach to claims handling in order to
deliver optimum savings whilst reducing the lifecycles of claims.
Prepared to take brave/measured/innovative risks to gain commercially beneficial outcomes.
To be fully versed in the AIG TCF principals and apply across all claims handling activities.
Commercially skilled to advance cases to settlement by taking into account all aspects, e.g. customer, litigation risk, profit centre, etc
Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
A flexible team player who can work with limited supervision or referral except where internal or external policy dictates this is required.
A comprehensive awareness of where claims handling sits in terms of the Profit Centre and our relationships with Clients and Brokers and the ability to use this in a practical fashion
An understanding of Third Party cost drivers including ATE & CFA products.
Demonstrate good understanding of claims procedures, products and services inclusive of the benefits of rehabilitation and how these can be applied for the most effective results.
To be fully aware of the AIG Complaints Handling Protocols and handle any such claims accordingly and also in line within FOS guidelines as appropriate.
Fully versed in the pre-accident protocols; court processes and terminology and awareness of the incoming MOJ changes.
Knows when to use past experiences to identify and proportionally manage issues and can take the initiative.
Proven ability to build relationships with others.
Excellent call handling skills and the ability to convey by telephone a range of information.
Confident & effective communicator both verbally and in writing.
Takes ownership and follows through on agreed commitments and will take the initiative to overcome problems and implement solutions swiftly.
Able to organise and prioritise own workload effectively.
A strong team player able to work in an environment of sharing workloads, advice and experience.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission " creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.