We are Siemens Financial Services (SFS),providing tailored financial solutions to drive business models of the future.
Automation, electrification anddigitalisation are rapidly changing the way we do business - and the way welive. Our people at SFS help support investments in related technology byoffering project finance, equipment and leasing solutions, structured finance,capital loans and advisory services.
Your challenge as the Collector is to useyour negotiation and excellent customer service skills to minimise companylosses by collecting all overdue rentals in a timely manner by means oftelephone, letter and e-mail; chasing overdue rentals and minimising the numberof agreements submitted to Legal Recoveries.
What part will you play:
Minimise customer arrears bychasing debt via telephone, letter, and e-mail, adhering to the collectionsguideline and UK legislation.
Maximise recoveries oninsolvency cases by working quickly to establish if there are any potentialbuyers for the insolvent company or our equipment (and in cases where therearen't, fast tracking the agreement for termination and uplift of ourequipment).
Resolve customer complaints byinvolving SFS introducers and internal Sales team members where appropriate.
Ensure the customer maintainstheir rentals whilst we assist them.
Follow the Collectionsguidelines in order to ensure all collections related activity is withinspecified compliance requirements.
Escalate any potential issueson agreements whereby the customer holds a high exposure with Siemens FinancialServices.
Meet all KPI and targets set.
What we're looking for:
With your excellent communication skills,your positive and team orientated attitude, you will be able to work wellwithin structured processes with the ability to manage high volumes of casesefficiently and effectively. You will have:
Good knowledge andunderstanding of UK Insolvency and consumer credit laws.
Good negotiation and conflictresolution skills.
Previous experience withincollections is essential for this opportunity.
Ideally you will have knowledgeof contracts and consumer credit as well as experience of Banking, Leasing orFinance Agreements.
Sound knowledge of assetfinance products, structures and documentation would be advantageous.
Siemensrecognise that building a diverse workforce is critical to the success of ourbusiness. We strongly encourage applications from a diverse talent pool andwelcome the opportunity to discuss flexibility requirements and workplaceadjustments with all our applicants to encourage agile working and innovation.
Apply now and m ake your mark in our exciting world at Siemens.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.