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Job description


Experience Level: Associate

Client Success Manager London, UK

As a Client Success Manager, you will be a key partner in increasing client adoption, expanding client relationships and helping to grow incremental business. While managing a book of business focused on maximizing client value, you will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention.

You will work closely with the Account Management team, helping to streamline our partnership with them, and to ensure a seamless experience with Intapp for the client.

What you'll do:
  • Manage a portfolio of 30-50 accounts, with a focus on driving adoption, increasing client satisfaction, and supporting retention and growth
  • Be responsible for client transition from Implementation to Client Success including project managing and executing on remaining site configurations
  • Develop and execute on client specific adoption plans designed to increase and expand user adoption of the DealCloud platform
  • Be responsible for proactive client engagement including end-user training, platform configuration and best practice reviews, and adoption health checks
  • Execute on platform configuration requests, identifying opportunities to drive adoption through working sessions
  • Collaborate with other internal departments (e.g. product development, support, training, and implementation), on new releases impacting the client and operational readiness; including providing input on potential enhancements and identifying current pain points
  • Become an expert on the DealCloud product and related services
  • Based on account needs, travel to client locations may be necessary when permitted

What you'll get:
  • Competitive compensation
  • Challenging and rewarding work
  • Generous benefits package
  • An incredible team of smart people to work with

What you'll need:
  • Demonstrated experience in customer success, account management or sales
  • Bachelor's degree or related experience
  • Experience with account management or sales software, such as Salesforce
  • Strong Excel skills and competency with Windows OS and Microsoft Office suite required
  • Strong written and verbal communication skills, with the ability to work effectively in partnership with clients
  • Analytical and process-oriented mindset
  • Self-motivated, strong work ethic, and a "get it done" mentality
  • Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
  • Strong organizational skills and effective planning skills
  • Experience with SaaS (cloud based) software deployments

Bonus if you have:
  • Knowledge and experience with back/middle office operations at private capital firms
  • Deep understanding of financial modeling, reporting and analysis
  • Excel expertise (advanced Lookup functionality and structuring of pivot tables)

About Intapp

Since 2000, Intapp has delivered innovative solutions to our clients. We're trusted by more than 1,600 of the world's top legal, investment banking, private capital, accounting, and consulting firms. Intapp offers end-to-end, cloud-based connected firm management software built for the unique needs of partner-led firms. Intapp helps enhance collaboration, unleash collective knowledge, transform decision-making, and fuel success. Our products and services span the entire engagement lifecycle - from strategy through origination and execution - to drive optimal outcomes. We're always seeking intellectually curious, collaborative people to help us drive enhanced business performance and top-tier client success. We understand the importance of diversity of background and thought, and we're proud of the long-term value we're building. We invite you to apply to join our team of dedicated professionals. For more information, visit www.intapp.com .

EEO at Intapp

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.
Job Sector
Customer Service
Job Position
Client Relationship Manager
London, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Intapp

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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