Job description • Change Support Officer to work within the Proposition and Engagement Squad• Based in any of our Swindon offices
There's never been a better time to develop your career with Nationwide...
We're on a hugely exciting and ambitious transformation journey to become a simpler, more agile and innovative organisation, whilst remaining relentlessly focused on delivering legendary products and services to our members and Building Society...With significant investment, we're focused on driving change that's delivered 'at pace', is future-proofed and aligned with our strategic objectives and we'll do this through our people.Our change professionals have the exciting challenge of helping to deliver Nationwide's ambitious transformation agenda. We have around 120 projects and programmes in flight at any time, many of which are delivering new products and technologies, as well as updating our existing technology estate.
And that's where you come in... Who we're looking for This is a great opportunity to join the Proposition and Engagement Squad Operational Team, enabling the effective running of change squad and its initiatives, deploying product innovation, enhancements and technical capability across product lines, with far reaching and tangible impacts across the Society and ultimately member experience!
Working closely with both Product Owners and Delivery Managers within the squad, you'll be providing a reliable and robust service to support the effective running of the team. You'll demonstrate the ability to engage with people across communities, actively managing the demand on the squad, producing accurate capacity and performance reporting. You'll work closely with our third-party product partners, to ensure we meet the governance and control demands on our joint change agenda. You'll be able to manage your time effectively to balance the various demands on the role and actively seek to improve our ways of working.
As a minimum requirement, we'll need you to demonstrate:• Great verbal and written communication skills• Good knowledge and experience of using Microsoft Office• Ability to build strong working relationships and networks within and beyond Nationwide• Ability to influence and gain commitment from varying stakeholders• Highly organised individual, with the ability to prioritise workload with conflicting priorities• An understanding of change delivery within Nationwide and the tools that we use• Resilient character comfortable operating in a delivery focused environment
What you'll be doing As part of the Operational Support Team for the Proposition and Engagement Squad, you'll be responsible for the provision of accurate and efficient operational/administrative support, central to the effective running of the team. Your key responsibilities will be to:
• Effectively operate the change/initiative demand process for the squad • Produce and maintain the squad roadmap/backlog, including support to the meeting cadence• Operate the capacity management process for the squad, producing resource/capacity reporting• Produce the squad portfolio dashboard - performance/oversight of inflight change• Provide administrative support to squad meetings and our Joint Change Committees with our third-party product partners• Maintain the squad Sharepoint site and distribution lists, ensure it is accurate and up to date, including the control of access permissions and content• Look for ways to improve the ways of working in the squad, continuous improvement to the operational activities
Apply now The extras you'll get If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our members, we'll help further your career with us.
As part of our team you'll get:• Access to training to help you progress and develop your technical skills and career• Pension scheme where if you pay in 7% we'll top it up to 23%• Life assurance worth 8x your salary• 24 days' holiday plus bank holidays• The ability to 'buy' up to 10 days more holiday• Flexible benefits scheme giving you access to discount vouchers at various retail outlets• Access to an annual performance related bonus scheme
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Why work for us?
At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities.
If you'd like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.