As a minimum requirement, you'll:• Have achieved a minimum Grade C / 4 or above in Maths & English Language GCSE (or equivalent)• Pass the online assessments• Need to be living in the UK• Be enthusiastic and keen to continuously learn and improve• Be a confident communicator, both verbal and written• Have advanced IT skills, particularly in Word, PowerPoint and ExcelIt would be nice if you also had:• A strong attention to detail• Interpersonal and influencing skills• A proven ability to be a good team player
What you'll be doing
We have Business Administrator Apprenticeship roles within a number of different business areas to select from to study towards a Level 3 Apprenticeship in Business, detailed below. You'll be asked to select your preference when applying.
Customer Administrator in Product Operations
Product Operations is responsible for efficient processing across Mortgage, Banking and Savings products. Whilst we're not directly customer-facing, the customer is at the heart of everything we do.
Banking & Savings are responsible for all banking and savings related work, from account openings to switching and account closures, and everything in between. You'll carry out a variety of admin duties including data input, answering the telephone, amendments to accounts, dealing with general queries, calculations and more, covering a variety of processes.
Member Relations Administrator in Relationships and Distribution
Providing an administration support function, for our Member Service and Complaints teams and being there when our members need us most.You'll always have a variety of tasks to complete during the day, such as: handling communications from a variety of both internal and external channels, which amount to expressions of dissatisfaction, requiring action under our Internal Complaints Policy (ICP). Responsible for categorisation, recording, triaging and allocation of complaints across our complaint operation. Processing all forms of member compensation payments. Providing a telephone based support and advice function for our frontline channels and members.
Operational Support Officer in Relationships and Distribution
This role is part of the Planning & Governance team in Workplace Transformation. As an Operational Support Officer you will be helping make sure projects are running correctly, by making sure delivery teams adhere to processes and frameworks. You'll be responsible for making sure project information is recorded accurately and on time, and escalating issues to the Planning Manager. You will support project and programme meetings with agendas and minutes, and support team organisation, including resourcing. You will be responsible for managing the Workplace Transformation mailbox, at the centre of our processes and communication with colleagues across the business.
Procurement Administrator within Procurement
With support and guidance from an experienced team, you'll be responsible for supporting annual contract reviews, engaging with suppliers and stakeholders and building strong working relationships as well as commercial due diligence. You'll be working with our vendor admin teams and business contacts to register new suppliers on our systems and supporting with projects.
Product and Proposition Assistant in Product and Propositions
As part of the Products & Propositions community, you will be helping to build and maintain propositions that make a real difference to the lives of our members. From Current Accounts and Savings to Mortgages and Credit Cards, the work is varied - for example analysing one of the markets in which we operate to help inform product pricing or working with colleagues across the Society to help deliver a new product or proposition to our members.
Key activities include: creating proposals, recording information and producing data analysis in MS Office. Making recommendations for improvements and presenting solutions to management. Making effective decisions based on sound reasoning and dealing with challenges in a mature way. Building and maintaining positive relationships within your team and across the Society. Taking responsibility for initiating and completing tasks, managing priorities and time to successfully meet deadlines.
The extras you'll get
• Access to training to help you progress and develop your skills and career• Get you involved with real business projects with stretching goals• Provide you with professional qualifications• Pension scheme where if you pay in 7% we'll top it up to 23%• Life assurance worth 8x notional your salary• Accident cover worth 3x notional salary• 24 days' holiday plus bank holidays• The ability to 'buy' up to 10 days more holiday• Flexible benefits scheme giving you access to discount vouchers at various retail outlets• Access to an annual performance related bonus scheme
Work with PRIDE
Why work for us?
At Nationwide, we're here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we're known for being open, honest and trustworthy.We're also the world's largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you'd like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide.