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Job description

Job description
• Location: Northampton• Salary: £16,380 annually, plus performance-based bonus and employee benefits• Permanent, full time contract, working 35-hours per week• Level 3 Business Administrator Apprenticeship over a period of 12- 18 months• Start date: 30th September 2019This is an exciting opportunity to join our business and work towards a Level 3 Apprenticeship in Business Administration. This Apprenticeship can lead to further professional development, leadership and specialist roles as well as opening a career path with the world's largest Building Society. We're looking to discover talent for the future in this business area through this progressive role.

Please ensure you apply early, due to the popularity of our apprentice schemes we will close roles before the application deadline when sufficient numbers of applications have been reached.
Who we're looking for
As a minimum requirement, you'll:• Have achieved a minimum Grade C / 4 or above in Maths & English Language GCSE (or equivalent)• Pass the online assessments• Need to be living in the UK• Be enthusiastic and keen to continuously learn and improve• Be a confident communicator, both verbal and written• Have advanced IT skills, particularly in Word, PowerPoint and ExcelIt would be nice if you also had:• A strong attention to detail• Interpersonal and influencing skills• A proven ability to be a good team player
What you'll be doing
We have Business Administrator Apprenticeship roles within 2 different business areas you can choose from to study towards a Level 3 Apprenticeship in Business, detailed below. You'll be asked to select your preference when applying.Customer Administrator in Product OperationsProduct Operations is responsible for efficient processing across Mortgage, Banking and Savings products. Our team are based in 5 sites across the UK. Whilst we're not directly customer-facing, the customer is at the heart of everything we do.Prime Mortgage Servicing based in Northampton are responsible for all mortgage related work from post mortgage offer through to the redemption of the mortgage and everything in between. The successful candidate will carry out a variety of admin duties including data input, answering the telephone, amendments to accounts, dealing with general queries, calculations and more, covering a variety of processes. Member Relations Administrator in Relationships and Distribution Providing an administration support function, for our Member Service and Complaints teams and being there when our members need us mostYou'll always have a variety of tasks to complete during the day, such as: handling communications from a variety of both internal and external channels, which amount to expressions of dissatisfaction, requiring action under our Internal Complaints Policy (ICP). Responsible for categorisation, recording, triaging and allocation of complaints across our complaint operation. Processing all forms of member compensation payments requested via Respond, our complaints handling system. Providing a telephone based support and advice function for our frontline channels and members. Whilst on the apprenticeship you'll have the opportunity to do all the tasks required as a team member and have all the coaching and support that you need to ensure that you are continuously learning and improving in your new job. In addition to your new role, we will provide a full company induction, on the job training, development and support from Nationwide as well as your own Apprentice Training Provider Assessor.

Apply now
The extras you'll get
• Access to training to help you progress and develop your skills and career• Get you involved with real business projects with stretching goals• Provide you with professional qualifications• Pension scheme where if you pay in 7% we'll top it up to 23%• Life assurance worth 8x notional your salary• Accident cover worth 3x notional salary• 24 days' holiday plus bank holidays• The ability to 'buy' up to 10 days more holiday• Flexible benefits scheme giving you access to discount vouchers at various retail outlets• Access to an annual performance related bonus scheme

Work with PRIDE

Why work for us?

At Nationwide, we're here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we're known for being open, honest and trustworthy.We're also the world's largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you'd like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide.

Job Sector
Admin, Secretarial & PA
Job Position
£16,380.00 - £16,380.00 / year
Northampton, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Nationwide Building Society

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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