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Job description

About our Trust

University Hospitals Sussex NHS Foundation Trust is a newly formed organisation following a merger between Western Sussex Hospitals NHS Foundation Trust (WSHFT) and Brighton and Sussex University Hospitals Trust (BSUH) on 1st April 2021. WSHFT and BSUH have been working in partnership with a shared leadership team for four years leading up to the recent merger. Our vision (Excellent care, every time - "Where better never stops") is at the heart of all that that we do - we pride ourselves in putting the compassionate care of patients first and foremost. WSHFT became the first non-specialist acute hospital trust to be awarded Outstanding in all of the CQC's key inspection areas and BSUH became the fastest improving acute hospital trust in England and was rated Good overall and Outstanding for caring by the CQC. Moving forward together, the ambition is to continue improving and providing excellent care, every time, for patients.

The merger was a technical but important process for both WSHFT and BSUH which will ensure that the right leadership, structures, and governance are in place. Our journey has started but we have much still to learn as we work towards full merger, enabled by our Patient First ethos which shapes our values and gives structure to our improvement and performance management. Our shared sense of purpose, commitment to investing in and developing our workforce and focus on continuous improvement in the pursuit of excellent care, every time, for our patients underpins all that we do. The largest part of this journey is investing in staff and creating a vibrant and supportive organisation where successful careers flourish.

About this vacancyThe Access Division is looking for highly motivated and enthusiastic people to work as Bank Appointments Clerk within our busy booking offices across St Richards, Worthing and Southlands.

This role will be working alongside our Waiting list clerks assisting them with booking of appointments, telephone appointments, cancellations and queries. Assisting the team with Docman referrals and taking calls from our call centre.

This is a challenging admin role working within an extremely busy department.
The successful candidate will be expected to demonstrate the following skills:
* have excellent interpersonal skills
* demonstrate a flexible approach to working
* be able to deal with anxious patients in a sensitive manner.
* be able to operate effectively as part of a team or using your own initiative.

This is an Outpatients Appointments admin role, which will involve taking high levels of patient phone calls.

You will be supported by experienced staff whilst working as part of a team delivering a high quality service to patients and other departments within the hospital.

THIS IS BANK HOURS ONLYGeneral information for applicants

As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria.For further information please visit the gov.uk website searching for Skilled Worker.

Please apply as early as you're able for this role. In the event of exceptional interest we may close adverts earlier than specified.
Job Sector
Banking
Job Position
Bank Clerk
City/Town
Shoreham-by-Sea
Address
Shoreham-by-Sea, UK Show on map
Location
Brighton
Post date
Closing date

How would you fit?

Learn more about University Hospitals Sussex NHS Foundation Trust

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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