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Job Title

Apprentice- Sales (Manchester)


People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!

Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good... and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage - doing what's right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.

Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at [email protected] for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

Job Description

The Sales Apprentice focuses on building lasting relationships with our customers whilst generating new sales. The Apprentice programme has been designed to give the Apprentice the experience of working in a telephone-based Sales role whilst working towards a Level 4 Sales Apprentice qualification.

Experts in our products and services, they work with customers to understand their goals and challenges to ensure they receive value from their purchase immediately. This will be achieved through a structured multi-channel contact strategy with the goal of maximising the value of products and services whilst minimising churn. This will be driven by a consultative approach based on the customer needs and aspirations for their business.

Key Responsibilities

Key accountabilities and decision ownership:
• Achieve and consistently exceed monthly sales targets.
• Balance meeting sales targets with providing a best in class customer experience.
• Gain an understanding of clients' challenges and deliver suitable solutions and support.
• Maintain a high level of product knowledge so you can confidently discuss & make recommendations from Sage's product portfolio.
• Proactively identify expansion opportunities for each customer to drive value for the customer and for Sage.
• Accurately all customer interactions in our CRM systems.
• To be the voice of the customer, providing actionable feedback to internal teams on measures that need to be taken to help make our customers successful e.g. proposition, product, service, sales etc.
• Keep fully up to date with Industry changes that affect both our customers and Sage product portfolio
• Achieve a minimum of 9.2 NPS and CSAT

Skills, know-how and experience:
• Excellent customer service skills.
• Strong skills as an influencer, communicator, relationship builder and networker demonstrated through ability to engage key decision makers.
• Action oriented with the ability to take the initiative, spotting and seizing on opportunities
• Drives KPIs through goal setting, maintaining high standards and meeting key deadlines.
• Follows through on commitments showing consistency between words and actions
• Adaptability and able to differ approach depending on the situation
• Takes action to keep product knowledge and skills up to date
• An interest in emerging technologies and products
• Proficient in Microsoft Office including Word, Outlook, and Excel

Key performance indicators:
• Delivery of metrics relating to customer acquisition, expansion, migration or retention.
• Delivery of NPS measures, demonstrating high levels of customer satisfaction.
• Achieve call and contact productivity measures as directed.
• Effective utilisation of contact strategy
• Accurately all customer interactions in our CRM systems.

Key stakeholders:
Relationships must be forged externally with Sage customers.
Collaboration with all our internal customers but not limited to our colleagues within Sales, Marketing, Education & Enablement, Training, Customer Services / Support, Product Marketing, other internal business channels and the Sales Management team.




United Kingdom

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