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Job description

Siemens Software have an exciting new opportunity for a Senior Application Support Engineer to join the team. This is European position meaning the location of the role can dictated by the location of the successful candidate's residence. In this you will work as single point of contact for a key Customer.

An insight into the position:

  • You will act as a senior GTAC support team member providing support and expert technical guidance for SISW customers (including implementation/installation of our products in GTAC environments, configuration and testing).

  • You will provide regular status reports for the customer on the progress of incident reports.

  • Provide technical and business feedback to the customer.

  • Persuasively communicates software problems and evaluates responses from product development.

  • Assist others in communicating software problems and evaluating the responses from product development.

  • Document requests to enhance software functionality for product management.

  • Responsible for technical papers and presentations to colleagues and customers.

  • You will be the technical lead in guiding Application Support Engineers Associates and Application Support Engineers.

  • You will represent GTAC at conferences and meetings, actively engage with the attendees and provide technical presentations where appropriate.

Qualifications, requirements and experience:

  • Degree in Computer Science, Business Informatics, Industrial Engineering, or comparable technical training with professional experience.

  • Professional experience in software analysis, software development or professional services / consulting

  • Knowledge of the fundamentals in Operating systems, databases, PDM software, networks and webserver

  • Experience in Teamcenter or an equivalent PDM Product is ideal

  • A solid understanding of context where the software is used

  • Deductive reasoning

  • Independent, structured and responsible working methods

  • Excellent English skills (both written and oral).

Siemens offers a comprehensive reward package, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.

Siemens Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. Headquartered in Plano, Texas, Siemens PLM Software works collaboratively with companies to deliver open solutions to help them make smarter decisions that result in better products.

Siemens Industry Software is an equal opportunities employer and do not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or trade union membership.

Job ID: 120579

Organization: Digital Industries

Company: Siemens Industry Software Limited

Experience Level: Experienced Professional

Job Type: Full-time
Job Sector
IT & Telecoms
Job Position
Service Desk
Postal Code
Hills Rd, Cambridge CB2 1PH, UK Show on map
Post date
Closing date

How would you fit?

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