At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver customer orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and as cost effectively as possible. Amazon is seeking an exceptional Program Manager who will be part of a start-up group that's defining and building cutting-edge products and service capabilities supporting Amazon's current and future delivery initiatives. Come join the team and help us make history!
As Program Manager, AMXL you will be responsible for managing significant operational and service growth across our European operations as well as implementing standardised process and quality for our Amazon special handling delivery service "AMXL". To be successful in this position, you need to be comfortable driving business decisions in a high pressure and often ambiguous work environment and interfacing with various functional teams and individuals at all levels of the organisation. This role will include a mix of long term strategic projects and short term tactical tasks. The ideal candidate has a broad skill set including excellent business judgment, deep curiosity about how things work, strong written and oral communication skills and a passion for creating effective processes and mechanisms that scale.
Key responsibilities include: • Deliver a comprehensive analytics capability to forensically investigate our processes, operations and technical systems, providing detailed, data-driven insight to shape our program and operational decisions • Working with engineering, legal, product, supply chain and operations stakeholders to evaluate and drive business decisions in an ambiguous environment • Designing program mechanisms to reduce bottlenecks, improve communication, identify risks, and gather feedback from a wide range of worldwide stakeholders • Develop regular program communication, including launch plans, timelines, status updates, post-launch assessments and performance reviews • Rolling up your sleeves to help get things done: we're in expansion mode! • Proactively build and manage relationships with key internal stakeholders across a range of businesses
Location is relatively flexible on this role and it could also be based in Luxembourg, Germany or United Kingdom..
This role is part of the Worldwide AMXL Program which is an initiative designed to help Amazon improve and expand the delivery of large items and those requiring special handling and additional services for exceptional customer experience. The target is to grow this business in the EU with excellent customer experience and cost position. This Program Manager will be a resourceful and confident team player who can think out of the box in an ambiguous problem space, and is willing to roll up their sleeves to build a program that will significantly impact Amazon's last mile delivery capabilities globally.
• A passion for developing best in class customer delivery experience • Strong bias for action, with willingness to roll up sleeves and get things done • Comfortable with ambiguity and able to manage multiple priorities. Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment. You create order, without stifling progress and adaptation • An analytical approach to measuring/optimizing performance, working with big data, querying complex systems in an operational environment • Ability to influence peers and stakeholders at all levels • Expert level Excel skills and reporting in other tools/systems to analyze data • Excellent verbal and written communication skills • Master's degree (or equivalent) • Fluent in English • Willingness to travel (up to 30%) and work with distributed teams, often in different countries
• Knowledge of Structured Query Language (SQL) and directly interrogating databases • Knowledge of Visual Basic, R, Java, C++ and/or other programming languages • Knowledge of business process optimization and logistics • Six Sigma or Lean certification • Previous experience in a logistics organization • Board-level exposure to program engagement and delivery • Experience of delivering significant service and efficiency improvements within an intense operational environment
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