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Job description

Functional Area:
OP - Operations

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Life Limited

Job Highlights

Reporting to: Head of Change

The Program Manager will be experienced in shaping and delivering Business and IT change projects and programs. The individuals focus will be to manage both specific projects but moreover to manage the larger portfolio of IT and integration change across AIGLL. They will report to the Head of Change. The PM will have a thorough understanding of project/program management techniques and methods to define and adapt the projects path, set out success criteria and oversee quality control throughout its life cycle.

Key Responsibilities

Delivery & Planning
  • Manage program scope and deliverables, ensuring the AIGLL hits its key business objectives for 2019 and beyond, including the realization of a 20% operational efficiency gain
  • Managing the existing AIGLL IT transformation plan and complete the IT transformation plan for the newly acquired business
  • Effective, timely and clear communication of program expectations to team members and stakeholders
  • Support, mentoring to the project managers within the portfolio and ability to œstep in directly to the projects as / when required
  • Plan and schedule project and program timelines and milestones using appropriate tools, to design and man...

Before you apply, we encourage you to learn more about AIG

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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  • Plan and schedule project and program timelines and milestones using appropriate tools, to design and manage a realistic program / project master plan, revising forecasts where necessary
  • Manage stakeholders from team members through to senior managers making sure there is buy-in, minimizing road-blocks, and ensuring continued commitment
  • Managing third parties to ensure all key financial metrics are hit without compromising program and project deliverables
  • Set and continually manage program expectations with team members and other stakeholders
  • Understand and apply appropriate project and program disciplines
  • Track project milestones and deliverables
  • Determine the frequency and content of program status reports including working with project managers to produce their status reports, analyze results, and troubleshooting problem areas across the portfolio
  • Define and manage to program success criteria and disseminate to involved parties throughout the project life cycle
  • Develop best practice and tools for program and project execution and management
  • Ensure project toolset and reporting consistency within the respective programs of work
  • Manage risks and issues throughout the life of the program. Plan and take mitigating action when necessary and escalate as appropriate.
  • Work with work stream leads to ensure alignment with project or program principles
  • Regularly report on program status with an accurate and current update on progress and a new forecast
  • Maintain all program data to the required standard in the relevant PMO tools and processes
  • Providing feedback on the implementation capabilities and capacity and, by showcasing best practice, enhancing the skills and processes of our people
People and Budget Management
  • Estimate resources and participants needed to achieve program goals
  • Where necessary, negotiate with other department managers for the acquisition of required internal personnel and matrix manage.
  • Develops and maintains robust relationships with key business and IT stakeholders to ensure business analysis, development, test and implementation activities are visible and in line with agreed expectations
  • Ensures the smooth integration of new business processes/applications
  • Work with the PMO to develop and continually improve project/ program controls, methods and tools.
  • Mentor and train project manager and business analysis colleagues
  • Draft and submit budget proposals, recommending subsequent budget changes where necessary.
  • Role model for Project Management disciplines
Operational and Quality Management
  • Facilitate workshops for any aspect of the program including design, planning, tracking and problem resolution
  • Ensure that the delivered program is maintainable and handed over with appropriate documentation
  • Successfully manage the handover of the program into BAU
  • Ensure sign off by appropriate review boards for key aspects of the program (e.g. technical solution)
  • Maintain awareness of and alignment with group and company change programs
  • Liaise with group on project, change controls and processes
  • Identify and resolve issues and conflicts within the overall program
  • Identify and manage project dependencies and critical path
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans
  • Coach, mentor, motivate and supervise project team members and contractors, influencing them to take positive action and accountability for their assigned work
  • Build, develop, and grow business relationships vital to the success of the project
  • Ensure clarity of approach to all phases of testing
  • Act as the key bridge between the program and œThe Business
  • Acts as the œglue between solution architects, business analysis and project managers to ensure alignment within the program
  • The ability to influence and negotiate with senior stakeholders, with clear and concise communication
  • Writes and speaks fluently on all aspects of work and communicates effectively with all levels of management
  • Responsible for pro-active and regular communication with areas of IT and the business in relation to the project or program
  • Proactive in the provision of feedback and the delivery of ideas
  • Present required program change and status to both the Senior Leadership Team and Board as required

Principal Skills
  • Outstanding influencing and presentation skills
  • Extensive awareness and application of PM tools
  • Experience of programming languages, database and operating systems in an ecommerce environment
  • Solid working knowledge of current Internet technologies
  • Proven decision making ability
  • Understanding of agile development in respect to IT delivery
  • Strong written and oral communication skills
  • Effective prioritization and execution of tasks in a high-pressure environment is essential
  • Analytical and problem-solving capability to manage shifting priorities, demands and timelines

Technical Skills and Expertise
  • University degree
  • Qualifications in project and program management (e.g. Prince2 practitioner, MSP practitioner)
  • Extensive project and program experience with proven track record of delivery
  • M&A experience
  • Awareness of market trends in Insurance and IT industry
  • Some out of hours working may be required in order to meet project deadlines. Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission " creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Job Sector
Strategy & Consultancy
Job Position
Programme Management
Reigate, UK Show on map
Post date
Closing date

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