The Program Manager will be experienced in shaping and delivering Business and IT change projects and programs. The individuals focus will be to manage both specific projects but moreover to manage the larger portfolio of IT and integration change across AIGLL. They will report to the Head of Change. The PM will have a thorough understanding of project/program management techniques and methods to define and adapt the projects path, set out success criteria and oversee quality control throughout its life cycle.
Delivery & Planning
Manage program scope and deliverables, ensuring the AIGLL hits its key business objectives for 2019 and beyond, including the realization of a 20% operational efficiency gain
Managing the existing AIGLL IT transformation plan and complete the IT transformation plan for the newly acquired business
Effective, timely and clear communication of program expectations to team members and stakeholders
Support, mentoring to the project managers within the portfolio and ability to step in directly to the projects as / when required
Plan and schedule project and program timelines and milestones using appropriate tools, to design and man...
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Plan and schedule project and program timelines and milestones using appropriate tools, to design and manage a realistic program / project master plan, revising forecasts where necessary
Manage stakeholders from team members through to senior managers making sure there is buy-in, minimizing road-blocks, and ensuring continued commitment
Managing third parties to ensure all key financial metrics are hit without compromising program and project deliverables
Set and continually manage program expectations with team members and other stakeholders
Understand and apply appropriate project and program disciplines
Track project milestones and deliverables
Determine the frequency and content of program status reports including working with project managers to produce their status reports, analyze results, and troubleshooting problem areas across the portfolio
Define and manage to program success criteria and disseminate to involved parties throughout the project life cycle
Develop best practice and tools for program and project execution and management
Ensure project toolset and reporting consistency within the respective programs of work
Manage risks and issues throughout the life of the program. Plan and take mitigating action when necessary and escalate as appropriate.
Work with work stream leads to ensure alignment with project or program principles
Regularly report on program status with an accurate and current update on progress and a new forecast
Maintain all program data to the required standard in the relevant PMO tools and processes
Providing feedback on the implementation capabilities and capacity and, by showcasing best practice, enhancing the skills and processes of our people
People and Budget Management
Estimate resources and participants needed to achieve program goals
Where necessary, negotiate with other department managers for the acquisition of required internal personnel and matrix manage.
Develops and maintains robust relationships with key business and IT stakeholders to ensure business analysis, development, test and implementation activities are visible and in line with agreed expectations
Ensures the smooth integration of new business processes/applications
Work with the PMO to develop and continually improve project/ program controls, methods and tools.
Mentor and train project manager and business analysis colleagues
Draft and submit budget proposals, recommending subsequent budget changes where necessary.
Role model for Project Management disciplines
Operational and Quality Management
Facilitate workshops for any aspect of the program including design, planning, tracking and problem resolution
Ensure that the delivered program is maintainable and handed over with appropriate documentation
Successfully manage the handover of the program into BAU
Ensure sign off by appropriate review boards for key aspects of the program (e.g. technical solution)
Maintain awareness of and alignment with group and company change programs
Liaise with group on project, change controls and processes
Identify and resolve issues and conflicts within the overall program
Identify and manage project dependencies and critical path
Develop and deliver progress reports, proposals, requirements documentation, and presentations
Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Coach, mentor, motivate and supervise project team members and contractors, influencing them to take positive action and accountability for their assigned work
Build, develop, and grow business relationships vital to the success of the project
Ensure clarity of approach to all phases of testing
Act as the key bridge between the program and The Business
Acts as the glue between solution architects, business analysis and project managers to ensure alignment within the program
The ability to influence and negotiate with senior stakeholders, with clear and concise communication
Writes and speaks fluently on all aspects of work and communicates effectively with all levels of management
Responsible for pro-active and regular communication with areas of IT and the business in relation to the project or program
Proactive in the provision of feedback and the delivery of ideas
Present required program change and status to both the Senior Leadership Team and Board as required
Outstanding influencing and presentation skills
Extensive awareness and application of PM tools
Experience of programming languages, database and operating systems in an ecommerce environment
Solid working knowledge of current Internet technologies
Proven decision making ability
Understanding of agile development in respect to IT delivery
Strong written and oral communication skills
Effective prioritization and execution of tasks in a high-pressure environment is essential
Analytical and problem-solving capability to manage shifting priorities, demands and timelines
Technical Skills and Expertise
Qualifications in project and program management (e.g. Prince2 practitioner, MSP practitioner)
Extensive project and program experience with proven track record of delivery
Awareness of market trends in Insurance and IT industry
Some out of hours working may be required in order to meet project deadlines. Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission " creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.